Housing Assistant

3 weeks ago


Leeds, United Kingdom Leeds City Council Full time

Housing Assistant - Grade B3

**Housing Assistant**

**Permanent full and part time positions available**

Housing Leeds owns and manages around 54,000 Council home, delivering housing management and related services to diverse communities across Leeds.

We are looking for customer focussed Housing Assistants to support the management of council tenancies. This challenging but rewarding role will support all areas of tenancy management, including lettings, rent collection, anti-social behaviour, and estate management. The successful applicants will not need experience, but will have excellent customer care skills, be confident and self-motivated and be supportive of vulnerable members of the community.

We are currently recruiting to several full and part time posts across the City. Flexible working patterns are be available; however, it will be expected to fulfil core hours that meet local business needs and customer service delivery.

**Key functions include**:

- Acting as the first point of contact for customer enquiries.
- Supporting the allocation and lettings of Council homes.
- Supporting the delivery of other tenancy management processes, including Annual Tenancy Contacts.
- Making referrals to other services/ organisations where a tenant needs additional support or to support service delivery.
- Updating and maintaining IT systems including the Housing Management system, Word, and Excel on a regular basis to ensure accurate tenant records and to record performance information.

For an informal conversation about the position please call** Simon Richardson on 0113 37 83733**

**We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is an Inclusive employer, ranked 70 on the Stonewall top 100 employers 2023 list. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.**

**This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.



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