Housing Officer

3 weeks ago

Leeds, United Kingdom Leeds City Council Full time

**Vacancies**:
7 x 37 hours

2 x 16 hours

As a Housing officer you’ll thrive on providing proactive staff management to ensure that high quality tenancy management services are provided to Council Housing customers with a strong focus on customer care, supporting Housing Leeds’s ambition to be the best local authority housing provider in the UK.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

**About you**
As a Housing Officer, you will bring to the role:

- Knowledge of the functions of a comprehensive housing management service
- An ability to lead, motivate and empower staff teams to be their best
- Skills and experience of driving continuous performance improvements
- A strong customer focus, putting customers at the heart of everything you do
- Skills and experience of maintaining effective relationships with key stakeholders

**About the role**

The role manages the delivery of housing services for a geographical area or citywide strategic housing function, leading a staff team to ensure that tenancy management services including rent collection, lettings, tenancy and estate management and resident engagement are delivered to an exceptional standard. As our next Housing Officer you’ll also be responsible for managing relationships with other council services, e.g. environmental teams, Leeds Anti-Social Behaviour Team and key external partners, e.g. health, police, third sector to ensure that the wider needs of residents and communities are met.

**What we offer you**
We take pride in offering the best employee experience, with benefits including:

- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further

**How to apply**

**We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is an Inclusive employer, ranked 70 on the Stonewall top 100 employers 2023 list. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.**

**This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.**

**Job description**

**Job Purpose**:
To provide quality housing management services to meet the needs of customers, making a positive contribution to the social and physical environment of the area managed.
Customer focused and motivated to give the best possible service in the communities we serve.
To deliver an efficient customer focused service, ensuring maximum performance levels and continuous improvements in all areas of housing management services.

**Principal Responsibilities**:
To take ownership and responsibility for the social and physical environment of a defined geographical service area.

To ensure that the estate environment is maintained to a high standard.

To be responsible for the achievement of performance targets within a defined geographical area.

To be responsible for maximising various income streams to the authority and our tenants, including housing and other benefits.

To deal with issues of anti-social behaviour, nuisance and work with other agencies to help create safe and sustainable communities.

To enforce tenancy conditions where appropriate.

Supervise and manage staff as required

Provide appropriate advice and support to customers.

To ensure the Councils safeguarding procedures are followed where appropriate.

To actively develop and promote tenant engagement and involvement through a variety of different approaches.

To work with partner services, elected members and local communities to deliver and develop services and improvements in a defined area.

To work within Council policies and procedures including data protection and financial regulations.

To ensure the Council’s health and safety policies and legal requirements are adhered to.

To contribute to the development, review and improvement of policies and strategies in line with current legislation and best practice.

To support the achievement of equality and diversity in both employment and service delivery including the promotion of equality of opportunity

Promote and deliver the priorities, values and objectives of Leeds City Council at all times

Flexible and adaptable to change to assist other services as required commensurate to grade

Participate in appraisal, training

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