Support Co-ordinator

2 weeks ago

Glasgow, United Kingdom Victim Support Scotland Full time

**Victim Support Scotland - Empowering People Affected by Crime.** We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

**What is the role**

This is an exciting opportunity to join our team as Support Co-ordinator, working 28 hours per week. **Primary location Glasgow, Granite House however be flexible to travel throughout the locality is required**

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

**What you’ll need to be successful**

**Qualifications**
- Demonstrable experience in a similar role.
- Evidence of Continuing Professional Development.

**Skills/Abilities**
- Ability to plan and organise complex workload with shifting deadlines in order to meet specific targets, ensuring quality output.
- Effective leadership style, able to build confidence, motivate and improve performance.
- Ability to deliver change using a range of influencing, negotiation, facilitation and process skills.
- Excellent verbal and written communications skills, along with the ability and confidence to provide advice and guidance to build positive working relationships.
- Demonstrate digital approaches to your area of work.
- Ability to think in innovative ways and skilled at problem solving.
- Strong and demonstrable focus on delivering outcomes for service users.
- Analytical skills - must be able to understand, collect, analyse, report and present data.
- Ability to prepare, manage and monitor budgets and resources.

**Experience**
- Over 2 years’ experience of managing staff and/or volunteers.
- Experience of staff/volunteer deployment using rotas and/or other shifts patterns.
- Experience in influencing, communicating and working collaboratively.

**Knowledge**
- Good working knowledge of the voluntary/charitable sector in the Scotland.
- Knowledge of working with partnerships.
- Willing to undertake statutory training as required by VSS.
- Knowledge of VSS and the work we undertake.

**Behaviours**
- Highly self-motivated with effective leadership style and a self-managing “can do” attitude.
- Determination and willingness to take on new challenges and responsibilities.
- Willing to challenge stereotyping, prejudice, discrimination and bias.
- Ability to cope with rapid and sustained change and competing demands
- Honesty and integrity.
- Strong approach to performance management with the ability to define and measure outcomes of success.
- Ability to think of a vision for the future organisation.
- Willingness to travel to other areas within your locality.
- Willing to be flexible in working hours.

Further details of this role are available in the job description - Support Co-Ordinator job description - Victim Support Scotland

Closing date - Please submit your CV and supporting document by **Monday 31st July 2023**

**What we offer?**

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits.

**Health Cash Plan Benefits include**
- Dental cover,
- Access to a virtual GP and advice line,
- Counselling,
- Legal support,
- Discounts on gym memberships, cinema tickets and much more.

**Annual Leave - 39 days**

**Who We Are?**

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

**Our vision** is that people affected by crime - victims, witnesses, and their families - are treated with dignity and respect and are at the heart of the justice in Scotland. **Our mission** is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences.

All our work is guided and underpinned by our s

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