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Training and Quality Support Co-ordinator

4 months ago

Glasgow, United Kingdom First Military Recruitment Ltd Full time €23,486

JG317: Customer Support Co-ordinator
Location: Glasgow
Salary: £23,486
Overview:
First Military Recruitment are currently seeking a Customer Support Co-ordinator on behalf of one of our clients.
The successful candidate will be required to act in a customer support co-ordination role providing a single point of contact to both internal and external customers.
Our client encourages applications from ex-military personnel however all candidates will be given due consideration.
Duties and Responsibilities:
Provide a single point of contact for all customers.
Administrate data entry and system updates on internal and client systems.
Deliver high quality support to customers in their critical periods, working to minimise down time in their business.
End to end ownership of service tickets (reactive calls & T&M's) through to resolution and be accountable for customer support levels delivered.
Oversee correct escalation of customer concerns.
Increase the speed of resolution time for all enquires and service tickets.
Aid customer retention.
Liaising with FM teams as to any maintenance issues where these arise.
Manage and report critical alarms from various systems.
Skills and Qualifications:
Experience of managing customer relationships.
Ticket management from a service background.
Excellent communicator.
Background in working with systems.
A good standard of formal education.
Excellent Customer Service skills with a strong customer focus.
Willingness to be flexible & get involved in all areas.
Self-motivated & self-disciplined.
Excellent interpersonal skills, willingness to co-operate & work effectively as a member of a team & interact with other departments.
Adaptable to change.
Able to communicate fluently both orally & in writing.
Eager to learn, dynamic, motivated, flexible & service-minded a team player who is capable of working independently or as part of a team.
Good Knowledge of Microsoft Office.
Complies with Health & Safety requirements.
The ability to take ownership of issues & work to tight timescales.
Location: Glasgow
Salary: £23,486#J-18808-Ljbffr