Service Designer

3 weeks ago


Leeds, United Kingdom eFinancialCareers Full time

**Service Designer**

**Leeds**

**Permanent**

**Hybrid**

Are you excited to join one of our prestigious clients within the financial Services Industry? We are looking for a Service Designer to ensure our client is designing products and services that meets the needs of both the
organization and the end user.

**What are the key responsibilities?**

As a Service Designer, you will work within a multi-disciplinary digital product team (squad) to design new products and services that help our users achieve their goals.
- Design service improvements through root cause analysis of service failure. Use data, design thinking and agile ways of working to solve problems, test ideas quickly, iterate what you do and embed a learning culture.
- Contribute to the Design System, identifying design patterns and reusable components to tackle common issues across the organization.
- Support the development and growth of our design community of practice
- Support your colleagues to see their service through a people lens with a design state of mind, helping them to map and discover opportunities to improve the life of users.
- Develop artefacts that best communicate systems, opportunity, and vision to varying audiences

**What will you get from the role?**
- Learning and development tailored to your role, including industry recognized qualifications, coaching and mentoring
- Training budget, enabling you to attend conferences, events, meetups to develop your community of practice
- An inclusive and diverse environment with opportunities to join staff networks

**Requirements**:

- Substantial experience in working in project/programme environments involving business & IT change.
- Business acumen in either financial services or financial regulation(desirable)
- Experience of delivering government digital services in line with GDS standards.
- Experience of designing for accessibility
- Working within constraints. You can identify, communicate, and work within constraints. You can challenge the validity of constraints. You can ensure standards are being met.
- Strategic thinking
- You can lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met. (Skill level: expert)
- User focused
- You can give directions on which tools or methods to use. You can demonstrate experience in meeting the needs of users across a variety of channels
- Prototyping in code
- You can create static HTML and CSS prototypes. You can code for different screen sizes. You can version and host a prototype.
- Agile working-You can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes.
- Communicating between the technical and non-technical. You can listen to the needs of technical and business stakeholders and interpret them.
- Community collaboration-You can work collaboratively in a group, actively networking with others
- Evidence-and context-based design
- You can design systems for use across multiple services and can identify the simplest of a variety of approaches
- Leadership and guidance-You can make decisions characterized by medium levels of risk and complexity and recommend decisions as risk and complexity increase



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