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Operations Executive

1 month ago

Nottingham, United Kingdom Midcounties Co-operative Full time

**About the Role**:
Your Coop are looking for a Operations Executive to join our society. We’re a multi-business group operating in Food Retail, Childcare, Travel, Post Office, and Utilities, meaning you will get a breadth of multi-sector experience in a complex and fast-moving organisation. No two days will ever be the same

At Your Coop, you will be part of business that puts people at the heart of everything they do. What makes us different?

The money you help us make is returned to our members and communities. We are a cooperative which means we share a third of our profits to our members and invest a third in our community support initiatives. In a profit-driven world, we are the difference.

We’re proud to be owned by our members, and we’d love to be owned by you.

As a Operations Executive, you will be:

- Receive operational and admin enquiries from B2B customers dealing with them efficiently.
- Provide unrivalled customer service by continuously going the extra mile.
- Inform suppliers in resort where any issues arise, or changes are required.
- Check all bookings and compile important travel documents prior to customers traveling, ensure all information is correct.
- To inform customers of any changes such as schedule changes, effectively and efficiently when they occur.
- Finding solutions and/or suitable alternative for bookings where original requests may not be possible.
- Supporting your customers with on trip questions, amendments and issues.
- Answering general product and questions from Travel Agents or the General public on customers bookings
- To manage all elements of bookings made via system/websites to ensure all components booked accurately such as flights, hotels and transfers.
- Maintain accurate records of all correspondence with supplier or the customer.
- Actively participate in training to enhance knowledge and personal development.

Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4-weeks in advance - giving you peace of mind to be able to make the most of your days off

**About You**:

- Some experience in travel desired
- Experience in customer service or administration desired
- Customer focused
- Calm under pressure
- Experience in working for membership-driven organisation desirable
- Comfortable working independently and as part of a team
- Confident communicator via multiple communication channels

**Why Join Us?**: You may be thinking what makes Your Coop unique? Why should I join? Here are three reasons why you should join the society

1. Community - We put our people at the heart of everything we do and are never afraid to offer a helping hand

2. Culture - We have a flexible and unique working culture where everyone has the platform to voice how we can do better

3. Opportunity - We pride ourselves on the foundation that everyone should have the ability to grow and prosper

Joining us means you will be part of something amazing and it also means you will have access to lots of great benefits including:

- 10% Coop Discount (20% every payday weekend on food)
- Coop Exclusive Discounts (Who doesn’t love a discount)
- 22 Days Annual Leave (Because we all need a break)
- Hybrid Working (Making sure you achieve a work life balance)
- Access to the Electric Vehicle Scheme (Making the journey greener)
- Coop Society Membership (Because we want to know how we can do better)
- 3 Days a Year for Volunteering Hours (Now more than ever we need to support one another)
- GroceryAid Colleague Support (Because sometimes we all need a helping hand)
- Refer a Friend Reward Scheme (We want everyone to shout how a business should be run)
- Training and Development Opportunities (Because everyone can be themselves)
- Death in Service x2 Annual Salary (Incase the worst should happen)