Service Administrator
3 weeks ago
We have been an established national organisation, with contracts covering the length and breadth of the UK and Ireland. We believe in creating great connections with our customers, our people, and our world. Even though our company is growing our values continue to be at the heart of everything we do.
- Working Days: Monday to Friday, Shift Pattern: 8am - 7pm rota
- Competitive salary, Medicash Scheme, Pension Scheme
- Gym & Retail Discounts, X2 Life Assurance, Free Parking,
- Car Allowance, 33 days holiday, Employee Bonus Scheme,
- Healthcare Cashback Plan, Employee Assistance Programme,
- Cycle to Work Scheme, Company Contribution Pension Scheme,
- Parental Leave and Pay, Employee Reward and Recognition Free Parking,
As a service administrator in the Jeopardy team, your role will be as follows:
- Allocation of work to field teams
- Allocate and jeopardy manage the work stack to help deliver efficiencies in the operation and maximise the bottom-line contribution.
- Deliver inbound and outbound call metrics and maintain service level agreements.
- Prioritise on the day work stack and allocate effectively to deliver client metrics.
- Operate a duty of Care function for field personnel.
- Dealing with requests via inbound calls within a timely manner and observing daily KPIs
- Monitoring all upholding queues and identifying potential conversions
- Experience of working within a similar role.
- Excellent communication skills and a good telephone manner.
- Customer service experience - dealing with engineers is preferred but not essential.
- Good level of IT skills with experience working on Microsoft 365.
*
- Allocate and jeopardy manage the work stack to help deliver efficiencies in the operation and maximise the bottom-line contribution.
- Deliver inbound and outbound call metrics and maintain service level agreements.
- Prioritise on the day work stack and allocate effectively to deliver client metrics.
- Operate a duty of Care function for field personnel.
- Dealing with requests via inbound calls within a timely manner and observing daily KPIs
- Monitoring all upholding queues and identifying potential conversions
The role as service administrator in the jeopardy team will be as follows:
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (required)
- Administrative experience: 1 year (required)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: MAR 34
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