Customer Support Coordinator

5 months ago

Smethwick, United Kingdom Passenger Lift Solutions Full time

We’re looking for a motivated individual to become the newest member of our team as Customer Support Coordinator. You will be the key point of contact for customers warranty and support needs, helping to ensure they always receive the highest levels of service.

**Who are we?**

Passenger Lift Solutions; the UK’s leading passenger lift manufacturer. Our products help people with mobility needs to access everything from taxis to minibuses, and even boats

We’re an energetic company that continues to grow and we’re always looking for the next challenge. Over 50 members of staff across all departments. Producing over 1000 lifts each year and supporting over 2,000 existing products out in the world.

You will be based out of the After Sales office at our Smethwick facility, working in close conjunction with various areas of the business. You’ll share an office with other members of the After Sales team who deal with support, parts, servicing and more.

**What you’ll be doing**
- Controlling the end-to-end customer support process. You’ll be taking calls from customers, logging the information, finding solutions for the customer and ensuring everything gets resolved so our customers are happy.
- Continually developing our customer service process. Improving processes with 3rd-party agents, building a better knowledgebase for our business, helping identify problem areas; all of this will be led by you.
- At least 2 years’ experience in an office environment and hopefully experience in a customer service position. Don’t worry if you don’t know anything about lifts or vehicles, we can teach you that.
- A good level of IT skill. You’ll be using a range of digital records to do your job including working daily with a cloud-based customer service system called Salesforce. If you’re familiar with Salesforce that’s great too
- Great organisational skills. There can be a lot happening here at any given moment and nothing can afford to slip through the gaps. Day-to-day you won’t be micromanaged, so you need to be able to structure your workload independently.
- Good written and verbal communication skills. You’ll often need to explain complicated ideas in simple ways to customers, suppliers and agents so the ability to do this with speed and accuracy are vital.
- A motivated, forward-thinking, and ambitious personality with a desire to make a difference and be part of a growing business.
- Be a nice person to work with.

**What we offer**
- The opportunity to work with some of the most committed and motivated people you could hope to work with.
- An environment where honesty, communication and initiative are always recognised and valued.
- Permission to do what’s best for our customers.
- A chance to develop yourself into an integral long-standing member of our business.
- A challenging, fun and rewarding working environment. Staff BBQs, hog roasts, Mexican fiestas just some of the ways we’ve thanked our staff in the past

**Package**
- 30 days holiday, including Bank Holidays
- An extra day off for your birthday

**Hours of work**

Mon-Thu: 8:00am - 5:00pm

Fri: 8:00am - 12:30pm

**What to do if you’re interested**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: Customer Support Coordinator for Passenger Lift Solutions

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