Customer Service Assistant

3 months ago


Rotherham, United Kingdom Devonshire Full time

Our client, a leading customer communications company, is looking for a Customer Service Assistant to join their team of customer-focused solutions providers.

As a Customer Service Assistant you will be assisting new and existing customers with requests, acting as a single point of contact from initial enquiry through to order completion. You will build strong customer relationships by providing excellent customer service and going the extra mile to ensure a great customer experience.

This is a permanent contract based at the Templeborough site in Rotherham, Monday to Friday, 8:30am to 5:00pm.

**Main duties**:

- Communicating with customers ensuring that exemplary customer service is always delivered.
- Coordinating internal departments to deliver projects on time and to customers’ expectations.
- Managing customer budget and timeline expectations regarding projects.
- Being the first point of contact for any customers that require support with our online ordering platform.
- Maintaining the customer database to ensure accurate information and exemplary support.

**What do you need to be successful in this role?**

To be successful as a Customer Service Assistant, you will need to be able to demonstrate you are:
- Experienced working in a customer service or sales-based role, ideally within the Print Industry, however, this is not essential.
- Able to work as part of a team.
- A problem solver that naturally looks for solutions for customers.
- Confident in using your initiative to prioritise and organise your work.
- A great communicator.

If you’d like to learn more about this role, please get in touch with Natalie

**Salary**: £23,000 - £27,000

**Contract**: Permanent

**Location**: Rotherham

Contact

**Natalie Mayo**:
+44 7889 561 289



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