Head of Player Care

**Job Title**:Head of Player Care**

**Department:Football Management**

**Reporting:Director of Elite Performance**

**Location:Jersey Road**

**Salary:Competitive***

Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently.

Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day.

We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Brentford FC.

We play in a brand-new stadium, 15 minutes from Heathrow in vibrant west London.

We will never forget where we have come from, but we are excited about the future that lies ahead.

Come join us.

**Inclusion Statement**

**Safeguarding Statement**

**The Role of the Head of Player Care**

To create and lead a world class Player Care provision in a club-wide role, with hands on running of the 1st Team support as well as line management of the Academy Player Care provision. Providing both players & management with a proactive, holistic support package focusing not only on individual operational support, but on wider wellbeing & team operational issues too when needed.

**Main Accountabilities**
- Create & manage processes for onboarding of players & families, the ongoing day to day operational support as well as the offboarding of departing players.
- Create & manage a family programme, so that all families of players are engaged with the club, well settled, and have the support they need.
- Manage the transition of players between the B team and the 1st Team, making sure there are strong processes and relevant support provided to players moving squads.
- Creating a pathway for players to grow off the pitch, through formal education options, work experience and life skills.
- Manage the home match day experience for players & families to make sure that Gtech Community Stadium is a warm & welcoming place for families to visit.
- Creating a clear and manageable process for ticket requests for Players & families, including parking & hospitality.
- Create & manage a process to vet suppliers who will work with players & the PC department to ensure that purchasing decisions are made based on objective advice that provide value & quality.
- Create internal communications which are clear, concise, and understandable for individuals of all levels of English, while working to improve English skills to clear standards of those falling below required levels.
- Be the 1st Team’s safeguarding lead, working closely with the Head of Safeguarding to make sure that appropriate protections and policies are implemented & followed.
- Support the Head of Commercial Operations with the implementation of a policy & process for player appearances, including cover at events when needed.
- Liaising with the Technical Director on incoming signings to help show the levels of care prospective players & families will receive.
- Managing the logistics around new signings through the initial period at Brentford FC, including short term accommodation, transport, communications, visa, banking and familiarisation to the local area.
- Manage the creation and updating of a ‘Welcome Pack’, spanning a club wide induction to Brentford FC, its history, current operations, and local area.
- Managing the assistance of personal administration for players & families including bill payments & travel documents.
- Developing an emergency on call process and system, being on call for large periods of time during the season.
- Assisting Commercial Operations with the processes to ensure that both fan mail & internal requests for signed merchandise are processed in a clear, accountable & prompt manner.
- Attendance at all home games, with a willingness to cover away games if needed.
- Managing the process for both sending and receiving back players from international duty, including any travel restrictions and/or COVID testing requirements.
- Working with the Head of Medical to provide support for injured players & their families whether in an operational or a welfare capacity.
- Attendance at HOD meetings when necessary.
- Set department strategy & goals, constantly reviewing best practice & relevance internally.
- Network with similar departments both within and outside of football to build an understanding of what best practice looks like.
- Work effectively with the Head of Football Operations to make sure that all player needs are covered when the team travels to away games.
- Creating and maintaining emergency contact & player details register which is shared with appropriate staff.
- Appropriate escalation of serious legal & polic