Distillery Bookings Assistant

7 months ago

Falkirk, United Kingdom Ian Macleod Distillers Full time

**_Are you a highly organised, efficient and detail orientated administrator looking for your next opportunity, with a desire to be part of our dynamic Brand Homes team as we continue on our exciting growth journey? Wellthis could be the perfect role for you _**
- **_Our Story_**

We are Ian Macleod Distillers (IMD), a fourth generation family owned and managed whisky and spirits business operating across the UK and internationally. We are producers of multi award winning premium whisky and gin including Glengoyne, Rosebank, Edinburgh Gin and Tamdhu, with many other whiskies and spirits as part of our portfolio. **_Crafting Spirits With Passion_**, is what we do bestWe are a brand led, successful family business with our spirits (people and brands), at our very core. Driven by passion, enthusiasm and solid business values, we are now expanding our consumer offering and continuing to invest in each of our Brand Homes (visitor centres) as our brands continue to evolve and grow.

Our Brand Home teams deliver some of the finest distillery tours and tastings in the country, providing truly engaging and world class visitor experiences, with both our Glengoyne and original Edinburgh Gin attractions having been consistently rated on Trip Advisor as part of Scotland’s top rated tourist attractions

Not one for ‘resting on our laurels’, we continue to invest in our Brand Homes and by the end of this year, we will have three exquisite Brand Home sites operating across the central belt of Scotland including our picturesque and long-standing Glengoyne Distillery located North of Glasgow, our recently reawakened Rosebank Distillery located in Falkirk, and our soon to be brand-new Edinburgh Gin Distillery located in the heart of Edinburgh’s Old Town, following the recent closer of our original Rutland Place Distillery and Hanover Street shop, in anticipation of the new site opening.

We are also continuing to invest in our people and growing and enhancing our operational capability, to continually evolve and expand our visitor offering. Providing unique and outstanding visitor experiences, all underpinned by our focus on customer centricity and authenticity, this is the beating heart of our IMD proposition. It is our people who make all of our magic happen
- **_Our Opportunity _**

As we continue to invest in our Brand Homes, we are now looking to bolster our Bookings team, with the addition of a **Distillery Bookings Assistant.**

Reporting into the Distillery Bookings Manager, and working in collaboration with the wider Brand Homes Sales and Marketing team, our Distillery Bookings Assistant will support **all aspects of the administration of our travel trade bookings, managing internal booking requests and administering our systems.**

Given we are in an evolutionary phase of this growth journey, we are offering this position on a **12-month fixed term contract** basis at this time to enable us to reassess our longer term needs once all three sites and supporting systems are fully operational.

A copy of the job profile can be located below.
- **_Who We Are Looking For _**

We are looking for an **experienced administrator** with a **warm, friendly and engaging personality**, who shares our **passion for providing exceptional service and experience**, using their **professional and courteous** manner to **foster positive relationships** with **key internal and external stakeholders.**

This is a **fast-paced** role so an** efficient, methodical and well-organised **approach to **planning and prioritising tasks **is essential, ensuring this is done so in **a timely manner** whilst **maintaining high standards**, keeping the customer at the heart of what we do.

An **excellent communicator, both written and verbally**, is essential, along with superior **attention to detail** skills and the **ability to use your own initiative** to resolve issues which may arise. We are looking for someone who is **computer savvy** and **confident using the MS package and other computer systems **(training will of course be provided on our internal systems and processes).

The role will be based from our Rosebank Distillery located in Falkirk, however, it will provide support across all three of our Brand Homes sites including Glengoyne (North of Glasgow) and Edinburgh Gin (Edinburgh City Centre), we are therefore looking for someone who can be **flexible **in their approach and who has a **full driving license and access to transport** and lives within a **commutable distance** to our sites located across central Scotland.
- **_What We Will Provide You _**

This is an excellent opportunity for someone who wishes
- Enhanced annual leave
- Company pension scheme
- Product vouchers & staff discount
- Access to a wide range of lifestyle discounts including gym memberships, retail and travel
- Access to various health and wellbeing resources including Employee Assistance Programme and same-day GP appointments
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