Distillery Ambassador: Retail

2 weeks ago


Falkirk, United Kingdom Ian Macleod Distillers Full time

**_**Applications against this specific vacancy are by invite only from IMD following our recent Rosebank Recruitment Events._**

**_If you have not been asked to register your details here but are interested in future opportunities with us, then we would politely request that you register your details in our speculative interest talent bank instead.**_**

**Distillery Ambassador: Retail & Admissions (Rosebank) - Application by IMD Invite Only**

Thank you for attending our recent Rosebank Recruitment Event.

For reference, the job profile has been included below.
- Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol._

**No Agency Contact**

JOB PROFILE

Job Title

Distillery Ambassador (Rosebank Retail & Admissions)

Department

Brand Homes

Function

Sales and Brands

Direct Reports / Reporting Lines

Reports to: Retail & Admissions Manager (Rosebank)

Direct Reports: none

**ROLE SUMMARY**

Our Brand Home team are the public face of Rosebank and Ian Macleod Distillers (IMD), bringing our world class processes and spirits to life, communicating the essence of the brand in a way that fundamentally delights consumers, inspiring long-term brand devotion.

As a Distillery Ambassador, your role is to bring our world class spirits to life; communicating our stories and Brand in a way that delights customers and inspires long term devotion to Rosebank. There are two teams of Distillery Ambassadors at Rosebank
- As part of the retail & admissions team you will deliver a high quality retail experience, tastings, welcome visitors and process bookings, and support other visitor focused activities at our Distillery, working as a team to provide every visitor with an exceptional experience which exceeds their expectations in a welcoming and friendly environment.

**ROLE DESCRIPTION
**Responsibilities**

**Key Day to Day Activities
Brand Home Operations
- Deliver smooth operations of visitor activities in line with expected standard of service and time keeping.
- Greet all visitors with a warm welcome creating a great first impression.
- Delivering a high standard of customer service to every visitor; anticipating and responding to potential issues as they arise.
- Ensure the Brand Home is well presented at all times, working as a team to set up and clear down tastings, events and other activities.
- Efficient operation of tills and IT equipment.
- Anticipate operational issues and bring to attention of supervisors and managers when unable to resolve.
- Opening up and closing of site areas as required in line with local procedures.
- Follow all IMD Policies and administration requirements including Financial, HR, IT, Health and Safety and Data Protection requirements.
- Conduct oneself in a manner which portrays the high standards of quality and professionalism associated with IMD.

Retail and admissions
- Delivering a high standard retail experience to all visitors.
- Proactively sharing product knowledge with visitors through sampling and stories to help them select the right product from our range.
- Maintaining presentation and visual merchandising standards within the retail area.
- Efficient processing of retail transactions.
- Welcoming tour visitors, processing their check-in, and setting the tone for a wonderful visit.
- Handling booking enquiries and processing payments.
- Maximise personal productivity in quiet retail periods by addressing non-urgent jobs such as stock repositioning, organising till area, shop cleaning and tidying cupboards. Follow all IMD retail procedures to ensure correct processing of data, stock records and financial transactions.Events and other activities
- Support with the delivery of events at the distillery - setting up, clearing down and delivering event activities.
- On occasion, support with off-site events acting as an ambassador for the distillery.
- Provide support to other departments and IMD activities when required.

**PERSON PROFILE
**Skills
**Essential**

**Desirable**
- Experience delivering exceptional customer service.

**X**
- Experience of working in a 5 star/luxury visitor attraction, tourism or hospitality setting

**X**
- Strong communication and interpersonal skills

**X**
- Excellent time management and organisational abilities

**X**
- Teamwork; works well with colleagues to deliver seamless service

**X**
- Detail orientated; a drive for ongoing improvement**X**
- Experienced user of Microsoft Office 365 and other IT software

**X**
- Fluency or proficiency in a foreign language

**X**
- Knowledge and interest of spirit production processes and the drinks industry

**X**
- Previous experience working in a Distillery setting

**X**

**Professional Qualifications**

**Essentia



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