Leisure and SPA Attendant

5 days ago


Falkirk, United Kingdom Airth Castle Hotel and Spa Full time

Airth Castle Hotel and Spa, THE 4 Star venue within Central Scotland is seeking a Leisure Attendant to join our highly successful team. The Hotel boasts 125 bedrooms within both the Hotel and the Castle with extensive conference and banqueting facilities. The Leisure and Spa is therefore extremely popular and busy with both residents of the hotel and also our extensive leisure club members. Both the Leisure and Spa have been completely refurbished with state of the art gym equipment and expansion programme making us the Leisure Club to see and be seen. Reporting to the Leisure and Spa Manager you will be part of a team who is passionate about delivering customer service and has a flexible approach to working hours as this role will include weekend and evenings. As leisure club and spa receptionist you will provide an efficient and courteous service to all our members and guests and maintain a high level of customer service at all times. You will be responsible for the greeting of members and guests in a welcoming and friendly manner and be a leading ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner both in person and on the telephone. You must be passionate, motivated, welcoming and friendly and highly organised to ensure that all members and guests bookings and queries are attended to without any delay. You will need to be well presented and have excellent communication skills. Ability to work well under pressure and have an excellent telephone manner is crucial as well as the ability to coordinate guest flow and hold good administration skills. This is a fantastic opportunity for anyone looking to further their skills and develop their career in the leisure and spa environment. We anticipate that applicants will have previous experience as a receptionist and will have worked in similar surroundings to that of our property and to be able to work shifts that generally will be between 6.30 am and 10pm, this will include weekends and bank holidays. THE PERSON You must have good health & safety awareness and be committed to providing a high standard of service. You must be able to work within a small team and on your own and be able to work to tight deadlines. BENEFITS
- Reduced room rates for staff and friends and family
- Discounted restaurant rates
- Pension scheme
- Complimentary membership of the Leisure and Spa
- Uniforms and meals when on duty.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £9.00-£11.00 per hour

Additional pay:

- Commission pay
- Performance bonus
- Tips

**Benefits**:

- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Referral programme

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Falkirk: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- Retail Shop Assistants & Till Operators: 1 year (preferred)
- customer service: 1 year (preferred)


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