Customer Experience Coordinator

3 days ago


Falkirk, Falkirk, United Kingdom ASVA: Association of Scottish Visitor Attractions Full time

Role Overview: We are seeking an organised and efficient Customer Experience Coordinator to join our dynamic Brand Homes team. The successful candidate will support all aspects of the administration of travel trade bookings, managing internal requests and administering systems.

About Us: Our company is a brand-led family business with a passion for delivering world-class visitor experiences. Our distillery tours and tastings have been consistently rated as top-rated tourist attractions in Scotland.

The Role: As a Customer Experience Coordinator, you will be responsible for supporting the Distillery Bookings Manager and collaborating with the wider Sales and Marketing team. You will work in a fast-paced environment, prioritising tasks and maintaining high standards while keeping the customer at the heart of what we do.

Requirements:

  • Enhanced organisational skills
  • Methodical approach to planning and prioritising tasks
  • Ability to maintain high standards and meet deadlines
  • Full driving license and access to transport

What We Offer: The successful candidate will receive a highly competitive salary (£28,000 - £32,000 per annum) and generous benefits package, including enhanced annual leave, company pension scheme, product vouchers, staff discount, lifestyle discounts, and health and wellbeing resources.



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