Franchise Support Administrator

2 months ago

Winchester, United Kingdom Shuttercraft Ltd Full time

You will manage the administrative process of on-boarding a new franchise partner, supporting the Franchise Development Manager and liaising with the necessary teams/staff to ensure all the tasks and roles are completed effectively to provide the best service to our new franchise partners. Part of this will include managing our third-party relationships regarding communications.

In addition, as part of the franchise team, you will be actively involved in the support of ad-hoc franchise projects and development initiatives, playing a key role in supporting the Franchise Team.

The role gives a solid and varied grounding in the company and franchising in general, and suits someone who likes to keep busy and is keen to grow and develop an already varied skillset.

**What you’ll be doing**

The role will include general administrative tasks such as diary and calendar management, filing, creating and updating process documentation, maintaining records and management of digital assets, including the production of reports and heat maps to support business reviews, and all invoices and tracking of these.

You will also take administrative responsibility for all franchise related events, organising the team to deliver events of a high quality. This includes setting up and tidying rooms pre and post meetings, meeting and greeting franchisees and speakers, and supporting collateral creation for the events.

You will be the first point of contact for group inbox, logging, managing and handling customer enquiries and low-level complaints.

**Why join us?**

People. Partnership and Pride.

Shuttercraft is a collaborative workplace with people at the heart of its values. Based in the idyllic location of Micheldever just outside of Winchester, the office is within a rustic converted barn. Post-probation, you will have access to a generous health care plan supporting medical, eye and dental care, and substantial pension scheme. A busy and proactive business, staff enjoy gatherings, BBQ's and an away day to collaborate and embrace the spirit of teamwork.

**What experience do I need?**
- Exceptional levels of customer service
- Highly personable phone manner
- Exceptional communication skills
- Excellent administrative capabilities: data entry, record management, reporting
- Excellent IT skills - WORD, EXCEL, POWERPOINT, OUTLOOK
- Attention to detail.
- Highly methodical, organised, thorough
- Able to multi-task remaining calm and professional even in a pressurised customer service environment.
- Make positive contributions to the team.
- Ability to make decisions in line with current policies and information

**Desirable**
- CRM experience
- Worked as part of a sales teaM/First point of contact / receptionist / cold calling
- An understanding of and a commitment to customer service excellence
- Ability to work under pressure
- Willingness to accept ownership of an issue and to methodically progress an issue to a conclusion
- Ability to work both as part of a team and on own initiative
- Worked with Franchise Partners (franchisees) or Business owners
- General franchising knowledge

**Personal**
- Passionate about customer service and working with people
- Confident, articulate communicator
- rong communication and interpersonal skills
- Able to collaborate effectively with others
- Calm, clear-headed and focussed
- Customer champion
- Highly organised, deadline focused and able to prioritise.

**Who we are**

Shuttercraft is a network of specialist franchises across the UK installing premium made-to-measure, S: CRAFT shutters and blinds. Each franchise is managed by a local business owner who employs their own team with the support of a head office team based in Winchester. S: CRAFT is one of the UK's largest shutter and blind suppliers making it a recognised name in the window coverings industry.

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Private dental insurance
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

COVID-19 considerations:
Government Guidelines

Work Location: One location

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