Customer Project Lead

3 weeks ago

Pontypridd, United Kingdom Transport for Wales Full time

**Please note: this is a secondment opportunity until February 2024**

**Who we are**

**Join Our Journey - Together we will Make it Happen**

Here at Transport for Wales we are preparing for the future. We will be building new stations, introducing new trains, and transforming the rail network across Wales and the Borders. This brings opportunity - for Wales’ economy, and for you.

Our vision is to create a world-class railway that will enable Wales to prosper for generations to come. But achieving this depends on the quality of our 2600+ people and the environment we create to enable them to succeed.

**Role responsibilities**

We are currently recruiting for a Customer Project Lead to deliver and support on Customer and Culture related change projects and programmes. This is a role that will work closely with internal TfW Stakeholders ensuring all governance and reporting requirements are met, highlight risks and opportunities, and provide advice based upon experience.

**_Responsibilities will include but not be limited to:_**
- Supporting the Head of Change to deliver a range of customer focused projects - implementing project plans, scheduling of all tasks, key milestones and resource management using an agreed framework to ensure these are completed to time, cost and quality
- Providing a professional and effective change and project management service, including reporting, working groups, in accordance with the required processes and timelines to ensure projects are aligned to agreed to TfW Strategic Objectives and delivered to cost and quality

**_Essential requirements to be considered for this role:_**
- Experience of project delivery
- Strong attention to detail
- Ability to produce high quality reports
- Proven ability to work with a range of stakeholders

**Welsh Language Skills**

Transport for Wales Rail Limited supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support staff who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.

**Equal Opportunities**

At Transport for Wales Rail Limited we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

**Next steps**

Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details.

This advert will close at midnight on

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