Gp Receptionist/administrator
6 months ago
Stonefield Surgery is a warm and welcoming GP surgery based in a village setting in a New Purpose built Premises, that we share with another Practice. We are looking for an efficient receptionist to join our team. For this vacancy the post holder must be available to work on a **Friday until 6:30pm. ** There will also be 1 other late shift until 6.00pm
You will be part of a large, friendly and supportive team and be able to provide exceptional customer service to patients. Your attention to detail, strong communication skills, and ability to multitask will contribute to the efficient functioning of the practice.
You will be the first point of call for the patients with the Practice, and you main duties will include:
- Answering telephone calls with a welcoming and courteous manner
- Receiving patients at the reception desk
- Liaising with the clinical team
- Making appointments on the computer system - EMIS
- Assist patients with Medication requests and queries
- Dealing with patient requests & queries
- Chaperone duties where required.
- Some general admin
You must have relevant experience in a medical practice and knowledge of EMIS and Docman is preferred. Full training and uniform provided.
**Requirements**:
- Previous experience in an office or administrative role is essential
- Excellent communication and interpersonal skills
- Strong attention to detail and organisational abilities
- Empathy - Ability to understand and experience patients feelings and emotions
- Proficiency in computer systems including EMIS and DOCMAN
- Knowledge of medical terminology is a plus
- Ability to work under pressure - maintain a positive,professional & focused manner.
- Ability to handle confidential information with discretion
The exact shift pattern will be arranged upon offer but will include some 8.00 am cover and Friday till 6.30pm The Practice is open Monday to Friday 7.30am to 6.30pm
**Job Types**: Part-time, Permanent
**Salary**: £10.50-£11.00 per hour
Expected hours: No less than 20 per week
**Benefits**:
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
- Store discount
- Transport links
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Rochdale (required)
Ability to Relocate:
- Rochdale: Relocate before starting work (required)
Work Location: In person
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