Customer Experience Advisor

1 week ago


Bangor, United Kingdom Santander Full time

Job Description

**Join our community**

**We are currently recruiting for full time permanent role, with a starting salary of £19,500.**

For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting withthem over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be.

What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knit team.

You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfactionfor operating in a multi-skilled environment. You're the eyes and ears of our business after all.

**The difference you'll make.**
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience

**What you'll bring.**
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs

**It would also be nice for you to have.**
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities

**What else you need to know.**
- The role is based in our Bangor branch.
- This is a full time role, working 35 hours across Monday to Saturday across the hours of 8:00am - 6:00pm
- Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible

**How we'll reward you.**

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs
- Starting salary of £19,500
- Eligible for a discretionary performance-related annual bonus
- Receive a £500 annual cash allowance to spend on our great range of benefits
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments
- 24/7 access to an online employee discount platform
- Share in Santander's success by investing in our Sharesave and Partnership shares plans
- Support your favourite causes through charitable giving and our community partnerships

**What to do next.**

If this sounds like a role you're interested in, then please apply.

Why not join our talent community where we'll keep you updated with all the latest news and job information? Simply register your details on our careers site, 'Join our Talent Community'.



  • Bangor, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Bangor, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...

  • Customer Advisors

    7 days ago


    Bangor, United Kingdom Pavers Full time

    We have two part time Customer Advisor opportunities to join our Pavers team at Bloomfields Shopping Centre in Bangor, on 8 and 12 hours per week contracts. You’ll need good availability as the roles will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and...

  • Customer Advisor

    7 months ago


    Bangor, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team in Bloomfields Shopping Centre, Bangor on a 8 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive** people...


  • Bangor, United Kingdom Red Dot Recruitment Full time

    What’s in it for you as a Customer Service Advisor?... **The Benefits**: - A salary of **£19,760** per year PLUS a monthly bonus opportunity between ** £300** and **£500** - this will get paid into your bank at the end of each month! - A **free TV package**, including sport, movies, and entertainment! - **Fully funded training** - get paid whilst you...


  • Bangor, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 1281047791 Applicants **£11.77 - £14 Per Hour** - Full Time**Temporary** **Bangor, Gwynedd** **Public Sector And Council** **Job Description**: **Customer Service Advisor** **Location**: Bangor, LL57 2TZ - **Contract**: Temporary - **Weekly Hours**: 37.5 hours per week- **Hourly Rate**: £11.77 p/h for hours worked...


  • Bangor, United Kingdom NWF Fuels Full time

    A fantastic opportunity has arisen for a Customer Service Advisor to join our team in our Bangor Depot. **About the role**: Due to the continued growth of NWF Fuels, we are on the lookout for a Customer Service Advisor to deliver the best possible customer care. The main responsibilities are: **Taking customer orders**: - Dealing with customer queries...


  • Bangor, United Kingdom Barclays Full time

    **Customer Service Advisor** **Bangor** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...


  • Bangor, Gwynedd, United Kingdom ENGINEERINGUK Full time

    About the Role:We are seeking an experienced Customer Experience Expert to join our team at ENGINEERINGUK. As a Sales Adviser/Retail Advisor, you will play a key role in delivering outstanding customer service and driving sales performance in our stores.Key Responsibilities:Provide exceptional customer service and create memorable experiences for our...


  • Bangor, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Advisor for Royal Mail** **Location**: Bangor **Contract**: Temp **Hours**: 37.5 hours **Shift**: Monday to Friday: 08:00 - 18:30, Saturday: 08:00 - 15:00 **Hourly Rate**:£11.77 p/h Pertemps are offering an exciting opportunity to join our esteemed client, Royal Mail in Bangor. We are seeking experienced Customer...


  • Bangor, United Kingdom RedDot Full time

    We’re currently seeking Inbound Customer Service Advisors who are fanatical about providing exceptional customer service. Ideally you’ll have previous customer service experience in a fast-paced environment where no 2 days are the same! You’re helpful by nature and pride yourself on your ability to form strong relationships with your customers and...


  • Bangor, Gwynedd, United Kingdom ENGINEERINGUK Full time

    Sales and Service OpportunityEngineeringUK is seeking a skilled Sales and Service expert to join their team. As a Retail Advisor, you will be responsible for delivering outstanding in-store performance and customer care while working together with your team to meet store goals.The ideal candidate will have excellent communication skills to convey information...

  • Customer Advisor

    7 months ago


    Bangor, United Kingdom Boots Full time

    Summary Job Reference: - 228767BR Bangor, Bloomfield Shopping Centre Fixed Term 7.5 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and...


  • Bangor, United Kingdom Homes for Students Full time

    **Customer Service Assistant (CSA)** Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver...

  • Call Centre Advisor

    7 days ago


    Bangor, United Kingdom RedDot Full time

    The Benefits of the Call Centre Advisor: - ** Belfast City Centre location + Your house!**: - ** A 5.30pm finish everyday**: - ** £9.00 per hour + fortnightly pay**: - ** £200 Love to Shop voucher paid on day 1**: - ** Career Progression, in 2021 over 125 agents have progressed**: - ** Fully funded 4 weeks comprehensive training in Belfast City...


  • Bangor, United Kingdom RedDot Full time

    **Inbound Retentions Advisor - Based on-site in our Belfast office** **_Congratulations!_**_ You are one step closer to securing a new job as an Inbound Retentions Advisor_. We are looking for highly motivated individuals who can help us in our mission to improve our customer experience. As an Inbound Retentions Advisor, you will be taking inbound calls from...

  • Customer Advisor

    1 week ago


    Bangor, United Kingdom Boots Full time

    Job Reference: 185988BR Bangor, Main Street Permanent Part-time **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that’s a great...

  • Travel Money Advisor

    7 months ago


    Bangor, United Kingdom Eurochange Full time

    **Do you have a passion for sales?** **Do you enjoy achieving targets?** **Do you put the customer at the heart of every transaction?** **Do you have a confident and charismatic personality?** If the answer to all of the above is ‘YES’, then now is a great time to be a part of our award-winning team. We are on the look-out for target driven, sales...


  • Bangor, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Bangor, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...

  • Customer Service

    1 week ago


    Bangor, United Kingdom RedDot Full time

    Are you looking for a new and exciting role?? We are recruiting for Customer Service Advisors to work remotely from home**!** **Location**: Home Based _(Must be based in _**_Northern Ireland_**_ for delivery/collection of equipment)_ **Salary**: £8.91 PH, rising to £9.50 PH on April 1st Hours: 40 hours per week, rotational shift patterns **Benefits of...

  • Home Decor Advisor

    19 hours ago


    Bangor, Michigan, United Kingdom Hillarys Blinds Full time

    Grow Your Income as a Home Decor AdvisorThis self-employment opportunity allows you to work independently, visiting customers in their homes to measure and install a variety of products, including shutters. Our team will handle order processing and payments, enabling you to focus on delivering exceptional customer experiences.Earnings are substantial, with...