Customer Service Advisor

5 months ago


Bangor, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Customer Service Advisor for Royal Mail**

**Location**: Bangor
**Contract**: Temp
**Hours**: 37.5 hours
**Shift**: Monday to Friday: 08:00 - 18:30, Saturday: 08:00 - 15:00
**Hourly Rate**:£11.77 p/h
Pertemps are offering an exciting opportunity to join our esteemed client, Royal Mail in Bangor. We are seeking experienced Customer Service advisor for a period of 12 weeks to provide exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone. If you have a background in call centres or complaints handling, this could be the perfect role for you

**Responsibilities**:

- Respond to a high volume of customer queries and complaints in a call centre environment, adhering to specified call handling times.- Professionally resolve customer inquiries and complaints.- Utilise multiple computer systems for updating customer records, parcel tracking, information retrieval, and call detail recording.- Meet individual call quality and volume Key Performance Indicators (KPIs) while supporting team members in achieving company objectives.- Start date: 19th February.**Working Hours**:

- 37.5 hours per week- Monday to Friday: 08:00 - 18:30- Saturday: 08:00 - 15:00- Shift patterns will vary throughout the week, with 4 weeks' notice provided.**Compensation and Benefits**:

- Competitive hourly rate: £11.77 per hour- Convenient and free on-site parking and accessible by a popular bus route- Comprehensive two-week training program- Ongoing support and coaching**Requirements**:
Previous call centre experience is essential.
Excellent IT skills with proven experience of using multiple systems.
Don't miss the opportunity to work for a reputable brand and grow in your career. Register your interest by clicking 'APPLY' today.



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