Content Designer

6 months ago

Birmingham, United Kingdom Department for Transport Full time

**Details**:
**Reference number**:

- 346225**Salary**:

- £32,603**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- DFT - Corporate Delivery Group (CDG) - Digital, Information & Security Directorate**Type of role**:

- Communications / Marketing
- Digital
- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, Hastings, LeedsAbout the job

**Job summary**:
We are looking for a great Content Designer to join our team.

The Department for Transport (DfT) is a high-profile department at the heart of government. We plan and invest to make journeys better.

The DfT Content Design Team is responsible for the department’s online presence. The small team manages all aspects of drafting, publishing, maintaining, testing and improving the department’s digital services and GOV.UK content.

**If you are interested in writing clear, quality content and improving user experiences, we'd love to hear from you.**

**Job description**:
The Content Designer will:

- Create, write, improve, publish, review and manage content for GOV.UK and digital services - up to 50% of time on digital services.
- Review and act upon user research, user feedback, analytics and other sources of information.
- Collaborate with policy, legal, comms, user research and content design teams in DfT and at other government departments.
- Review and provide direction on the work of other content designers and experts from other disciplines.
- Help build and improve content design capability across the team and department.
- Help build an understanding of content design and the importance of early engagement with content designers across the department.

This will ensure that all online transport content and digital services:

- Meet the needs of both users and government.
- Are in plain English.
- Comply with GOV.UK style, editorial and service guidelines.
- Are accessible, usable, current, factually correct and discoverable.
- Are published, updated, maintained and retired at agreed times.

We offer you:

- A chance to work in a high-performing team at the leading edge of government digital communication and service design.
- Experience working on some of the biggest projects in government, including rail reform, and zero emission and self-driving vehicles.
- An excellent learning and development programme, acknowledged as one of the best across government.
- Opportunities for flexible working and a commitment to a healthy work life balance.
- A competitive remuneration package.

**Person specification**:
We are looking for someone with excellent communication and people skills who can champion user needs and promote high-quality content design within the department.

To thrive in this role, you will be a skilled writer and editor with excellent attention to detail. You will know how to write clearly and focus on meeting user needs.

**Additional Information**

A minimum of 60% of your working time should be spent at your principal workplace, although requirements to attend other locations for official business, or carry out detached duty in another DfT workplace, will also count towards this level of attendance.

Occasional travel to other DfT offices will be required.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Delivering at Pace
- Managing a Quality Service

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Capability Framework - Content Designer User Focus (Content Design) - Skill Level: Working
- Capability Framework - Content Designer User-centred Content Design - Skill Level: Working

**Benefits**:
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out more about what it's like working at the Department for Transport

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.**How to Apply**
- Working with stakeholders to understand their needs and create, iterate and manage accessible and user-centred content.
- Making complex language and processes easy to understand whilst showing great attention to detail and following editorial and style guidelines.
- Coordinating multiple projects and adapting to changing priorities whilst working to tight deadlines and under pressure.
- Educating and coaching stakeholders on good content design and on meeting user needs and accessibility requirements.
- Using analytics, user feedback, and user research to im

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