Clerical/administrative Assistant

3 weeks ago


Caerphilly, United Kingdom The Recruitment Co Full time

**Job Title**: Clerical/Administrative Assistant

**Location**: Caerphilly

**Salary**: £13.85 per hour

**Hours**: Full time Monday - Friday (08:00-16:00 - 09:00-17:00 - 10:00-18:00) rotating shift this is a 6 month contract with a view to extend

Our very well established client in Caerphilly are looking for Customer Service Representatives to join them on a 6 months contract.
**About the role**:

- Job spec:

- Job Characteristics: Supervises daily activities of customer service staff. Maintains orderly work flow of Customer Service Agents to provide the most effective and efficient service in accordance with established policies and procedures. Provides guidanceand counsel to service staff. Ensures that good customer relations are maintained. May be responsible for managing and utilising sophisticated telecommunications equipment. Studies call statistics, making recommendations to minimise cost while maximising customerservice. Competent to perform most complex customer service activities.
Education/Work Experience: Four to six years of customer service, sales, or administrative experience. Must have supervisory experience which includes the ability to work effectively and resolve customer and sales problems.
Independence Level/Reports to: Accountable for supervision of one section of the National Customer Service Center. Typically has 5 direct reports. Responsible for supervising, coordinating and assigning work loads to customer service assistant staff. Trains,motivates, promotes, and disciplines personnel based on company policy. Determines salary recommendations for subordinates working within corporate policies, established goals and budget limits. Normally reports to Supervisor or Senior Supervisor.

CPNewport

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.



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