IT Customer Service Analyst

4 weeks ago


York, United Kingdom Adecco Full time

_(Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations,gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive._

**Job Title**: IT Customer Service Analyst

**Pay Rate**:Competitive

**Duration**:6-month FTC

**Location**:York - Wellington Row

**Hybrid / WFO / WFH**: Hybrid - 2 days in office 3 days from home.

**Shift Patterns**: Mon - Fri 37.5 hours per week (optional 35 or 40 hours available on request, Shift length of 8.5 hours covering between 0700-1800 (on a rota basis)

**Start Date**: 19/04/2023

**Job Purpose**:
Do you have a passion for Customer Service, technology and want to start a career in IT?

**The role**:

- Our company is committed to providing a first-class service. We think, talk and act "customer", not tickets
- Equally you will also need to be able to problem solve and confidently guide colleagues in providing a solution.
- This role is in a dynamic and lively team set within a large, busy, fast paced environment. You will work to agreed service levels, contributing to targets by making sure queries are resolved in a timely manner. Attention to detail, reliability and consistencyare key skills that you will need to demonstrate in this role.
- You don't need bags of experience as full training and support will be given on all aspects of the role. A technical background is not essential however an understanding or knowledge of things like ITIL, Microsoft tools, business/office/home IT environmentsand IOS/Android is desirable.

**Skills & Knowledge**:

- Excellent customer service Communication skills (both verbal and written) essential.
- Have a genuine interest in working in the IT sector.
- Technical knowledge desirable but not essential.
- Attention to detail and accuracy essential.
- Appetite to learn and problem solve.
- Reliability is key.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.



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