IT Customer Helpdesk

3 weeks ago

York, United Kingdom Adecco Full time

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

**Do you have a passion for Customer Service, technology and want to start a career in IT?**

Adecco Recruitment are currently looking for two IT Customer Service Analysts to join one of our prestigious clients based in York. These are temporary positions for initially 6 months with the likelihood of extension. You will be required to work on site while training (initially 8 weeks) then will have the option for hybrid working where you will be required to be on site a minimum of twice per week.

**37.5 hours per week (optional 35 or 40 hours available on request) Shift length of 8.5 hours covering between 0700-1800 (on a rota basis)**

**Pay: £11.95 per hour**
- This role is in a dynamic and lively team set within a large, busy, fast paced environment. You will work to agreed service levels, contributing to targets by making sure queries are resolved in a timely manner. Attention to detail, reliability and consistency are key skills that you will need to demonstrate in this role.
- You don't need experience as full training and support will be given on all aspects of the role. A technical background is not essential however an understanding or knowledge of things like ITIL, Microsoft tools, business/office/home IT environments and IOS/Android is desirable.

**Skills & Knowledge**:

- Excellent customer service Communication skills (both verbal and written) essential
- Have a genuine interest in working in the IT sector Technical knowledge desirable,
- Attention to detail and accuracy essential
- Appetite to learn and problem solve
- Reliability

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Warren Mantle

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