Customer Service Administration Assistant

20 hours ago


Batley, United Kingdom Ad Warrior Full time

**Customer Service Administration Assistant**

**Location**: Batley

**Salary**: £20,000 - £25,000 per annum

An enthusiastic, reliable, and self-motivated individual is required to join the company’s existing Customer Service team.You will provide effective support to the department for the development of its functions and compliance of their commitments.

The key tasks for this role are as follows:

- Generate new opportunities and respond to Customer Service enquiries.
- Maintain and develop existing and new customers through appropriate propositions, ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction.
- Interpret and respond clearly to customer enquiries received either in person, verbally over the telephone or from written requests.
- Communicate internally with all departments and generate spares and service agreement proposals for new projects.
- Plan workload and maintain close working relationships with existing Customer Service customers.
- Process sales orders and create order acknowledgements using standard company procedures and SAP.
- Development of marketing strategy for Customer Service Division.
- Use customer and prospect contact activities, tools and systems and update relevant information held in these systems.
- Adhere to standard company policies and procedures relating to Health & Safety and Quality Management (ISO9001:2015).



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