Customer Service Advisor/administrator

2 days ago


Batley, United Kingdom Essential Healthcare Solutions Full time

**Job Title**:Customer Service Advisor/Administrator

**Location**:Birstall, West Yorkshire

**Salary**:Competitive

**Job type**:Permanent, Full-time

**JOB DESCRIPTION**

How would you like to be part of a Queens Award winning organisation?

Essential Healthcare is a UK leading support surfaces specialist proudly supporting healthcare professionals to improve clinical outcomes and patient care. Our team are committed to developing and delivering innovative support surfaces and services to meetthe challenges our customers face every day in reducing avoidable pressure ulcers, preventing cross infection and improving patient safety and availability.

**The Role**:
We are looking for someone to join our small but friendly team of Customer Service Advisors. This role would suit someone who has previous experience of Customer Service or exceptional Administration skills and is a confident communicator.

**Key Responsibilities**

Sales Order Processing:

- Enter customer sales orders in accordance with specified requirements.
- Process Sales Order Despatches to ensure on time and in full to customers relating to service or repair work.
- Ensure admin work is completed in a timely manner (Repair Quotes/Invoicing)
- Report product defaults to the relevant person/department

Service Operations:

- Keep customers informed of updates and queries relating to parts and products that have been purchased for either a repair or replacement
- Answer incoming calls to service operations
- Log callout/service jobs on the regional job trackers and inform the relevant team

Business support:

- Provide support to the Regional Service Managers, BDM's and Engineers as and when required
- Demonstrate a strong commitment to teamwork.
- Perform other related tasks as required.
- Previous Customer Service experience preferred
- Excellent interpersonal and communication skills
- Personable and able to establish effective relationships with colleagues and customers
- Proactive and self-motivated
- A team player
- Action orientated
- Solution focused
- Attention to detail
- Well organised
- Punctual
- Must be confident on the telephone
- SAGE knowledge/experience would be an advantage but not essential
- Must be proficient with Microsoft, in particular Outlook and Excel
- The role is based at our Head Office in Birstall, West Yorkshire

**Benefits**:

- 22 days holiday plus statutory bank holidays, rising with length of service
- Company pension scheme
- BUPA Cash Plan
- 2x Life Assurance
- Free onsite parking facilities
- Full training

Please click on the **APPLY** button to send your CV and Cover Letter for this role.



  • Batley, United Kingdom Happy Beds Full time

    _Are you passionate about delivering excellent customer service?_ - _ Do you have experience with inbound call?_ - _ Do you have an eye for detail?_ - _ Do you have any experience in sales?_ - _ Looking for a rewarding role?_ If ' _yes_' then we have the job for you! As a _Customer Service Advisor,_ we want you to bring your skills, knowledge and...


  • Batley, United Kingdom CV-Library Full time

    Talent-UK are recruiting on behalf of their client for an experienced Customer Service Advisor - The company are based in Batley with good transport links and is a full time role, Full job description Are you looking for a rewarding role? Do you have experience working in an office? Do you have experience with inbound calls? Do you have an eye for detail?...


  • Batley, United Kingdom Happy Beds Full time

    Are you looking for a rewarding role? Do you have experience with inbound calls? Do you have an eye for detail?_ If so, this is a great opportunity for you! As a _Customer Service Advisor,_ we want you to bring your skills, knowledge and previous experience to the team. You’ll need to demonstrate your experience whilst dealing with our customers as you...


  • Batley, United Kingdom Happy Beds Full time

    **We are expanding!!** Due to the expansion of our business, Happy Beds are looking for an experienced Customer Service Advisor to join our already established Customer Service Team based in Batley. - _ Are you passionate about delivering excellent customer service and want a new fresh challenge?_ **About the role**: Dealing with a wide range of queries,...


  • Batley, United Kingdom The Rec Con Full time

    **Customer Service Advisor - Full Training Provided** Office based for training then Wednesdays and Thursdays **working from home.** Are you looking for a career within utilities or the water industry? Or maybe you're looking for a career in **Customer Service**? We are currently recruiting for a** **Customer Service Advisor** to join a team in...


  • Batley, United Kingdom Happy Beds Full time

    A_re you passionate about delivering excellent customer service?_ - _ Do you have experience with inbound call?_ - _ Do you have an eye for detail?_ - _ Looking for a rewarding role?_ - _ Have you experience using online 'chat'?_ **If 'yes' then we have the job for you!** As a _Customer Service Advisor,_ we want you to bring your skills, knowledge and...

  • Customer Service Advisor

    7 minutes ago


    Batley, United Kingdom EasyBathrooms Full time

    **WE WILL SOON BE RELOCATING TO WAKEFIELD, MUST BE ABLE TO COMMUTE TO BOTH BIRSTALL/WAKEFIELD.** Easy Bathrooms is a omni-channel business quickly expanding its reach both on the high street and online. The company has 102 stores nationwide with more to open in the next 12 month. Recently featured in the Virgin Atlantic's Top 100 Fastest Growing Companies...


  • Batley, United Kingdom Get Staffed Online Recruitment Full time

    **Customer Service Administrator** **£19,000 - £24,000 per annum dependent on experience** Our client is looking for an ambitious individual to be their next Customer Service Administrator. You will be the face of the company for many of their clients, assisting with enquiries and existing orders within the business. Working closely with the office team,...


  • Batley, United Kingdom Tuffnells Full time

    **Who we are**: We are a friendly business, full of passionate, enthusiastic and dedicated people who are proud to wear the Tuffnells badge, making it a great place to work for all our team members. A ‘People First' business, with an open and inclusive culture, Tuffnells is a place where everyone feels at home and every contribution is valued. Our success...


  • Batley, United Kingdom Bridge of Hope Full time

    ** Customer Service Advisor based in Morley, Leeds - LS27 0WH** **£10.42 per hour - Increasing to £10.74 after 12 weeks **paid weekly, every Friday!** **Monday - Sunday 5 days a week, Shifts between 8am and 6pm** **Full time, temp on-going contract** **Start Date: Immediate starts available!** Our client is a well known parcel distributor and this...


  • Batley, United Kingdom Joshua Ellis Full time

    In light of continued success and growth we are looking for a dynamic, articulate, and confident person who will become an integral part of the sales team both across wholesale and ecommerce. The sales administration team please a pivotal role between sales, Production and Customer. The right person will be highly motivated, have a keen eye for detail and...


  • Batley, United Kingdom PPG Industries Full time

    Customer Service Administrator As a Customer Service Administrator, you will provide first class customer service, and participate in the delivery of service excellence to e-commerce customers. As the first point of contact, it is essential that each customer have an outstanding and personalized experience with the business. **Key Responsibilities** -...

  • Customer Advisor

    7 months ago


    Batley, United Kingdom Pavers Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...


  • Batley, United Kingdom Hudson RPO for 2 Sisters Food Group (Fox's) Full time

    **Customer Services Coordinator** **Location: Fox’s Biscuits, Yorkshire** **Salary: Competitive + Benefits** Whether you’re a “Nibbler, Dunker or a Full Packet Muncher” - We’re all about being the best biscuit bakery in Britain! An exciting opportunity for a Customer Services Coordinator has become available in our Customer Services team based...


  • Batley, United Kingdom XL Joinery Ltd Full time

    A new role has become available in the customer services department and will have the following responsibilities: - Customer Care Department: - Register and process new claims, liaise with Inspectors and report accordingly once the visit has taken place. - Telephone queries and complaints. - Investigation of complaints and supplier / customer feedback when...


  • Batley, United Kingdom Fox's Biscuits Full time

    **Customer Services Coordinator** **Location: Fox’s Biscuits, Yorkshire** **Salary: Competitive + Benefits** Whether you’re a “Nibbler, Dunker or a Full Packet Muncher” - We’re all about being the best biscuit bakery in Britain! An exciting opportunity for a Customer Services Coordinator has become available in our Customer Services team based...


  • Batley, United Kingdom West Riding Recruitment Full time

    **Part-Time Customer Support Administrator - Ongoing Temporary Basis** My Client based in Batley is looking for an experienced Customer Support Administrator on an ongoing temporary basis (part-time hours). You will be the point of contact for internal Colleagues across approximately 600 Retail outlets throughout the UK. It will be your responsibility to...

  • Administrator

    7 months ago


    Batley, United Kingdom British Engineering Services Full time

    UK Road Tanker Inspection (UKRTI) are excited to recruit for an experienced Administrator who offers fantastic administration and customer service experience. You will report directly to the Operations Manager, but work closely with Engineers, office staff, customers and the British Engineering Services Group functions. This is an excellent opportunity to...

  • Aftersales Advisor

    7 months ago


    Batley, United Kingdom Padgett's Motorcycles Full time

    Padgett’s Motorcycles established in 1958 is a third generation family business and we are looking to grow our team. We are looking for an Aftersales Advisor with strong customer service skills and knowledge of motorcycles parts would be advantageous; or some level of automotive knowledge. More importantly we are looking for someone with excellent...


  • Batley, Kirklees, United Kingdom DFS Furniture Full time

    Role OverviewWe are seeking a skilled and enthusiastic Customer Experience Advisor to join our team at DFS Furniture. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that every customer has an outstanding shopping experience.