Operations Coordinator, Masters Programmes

3 weeks ago

University of Warwick, United Kingdom University of Warwick Full time

Permanent position, 36.5 hours per week. This will include occasional evenings and weekends (with advance notice).

In this busy and varied role, you will be responsible for providing consistent and high-quality administrative support for courses and processes within our Masters portfolio. This will involve acting as the first point of contact for a range of enquirers and maintaining accurate records throughout the student life cycle (i.e. from pre-arrival to graduation). You may also assist with the organisation of internal and student events, such as recruitment and graduation events. As part of a large team of skilled administrators, this is your opportunity to really get involved with the daily running of our Masters portfolio.

You will have experience of delivering excellent customer service through effective team working and be able to demonstrate the ability to work effectively in a matrix organisational context. Evidence of well-developed administration skills preferably in an HE environment and a high level of IT literacy will be required, as will the ability to work with a high degree of accuracy and with attention to detail. You will be at ease working in a changing environment, being able to demonstrate flexibility to be involved in a number of operational support activities at a time of changing landscape in HE provision. Experience of providing administrative support to support the delivery of courses would be advantageous.

This role will be spread over two teams - 60% with the Distance Learning MBA programme team and 40% with the Programme Quality team, with working days in each team specified.

Interview Date: TBC.

**JOB PURPOSE**

To assist in the effective administration of programmes and processes for Masters Programmes and to provide a high-quality service to all relevant stakeholders.

**DUTIES & RESPONSIBILITIES**
- Provide effective and comprehensive customer focused administrative support for Masters Programmes.
- Assist in the maintenance of accurate records throughout the student life cycle through data held on customer relationship and management information systems, ensuring the timely provision of information to internal and external stakeholders as required (e.g. sponsors, current students, faculty, other University departments).
- Assist in the organisation of a range of teaching events in the UK and overseas (including both face-to-face and online events). This may include booking the venue; publishing the information externally in advance; handling event booking/queries; including the sourcing and provision of AV/IT equipment; provision of evaluation forms; confirming accommodation, refreshment, security access and cleaning arrangements.
- Provide administrative support for the assessment process, including providing assessments to students, processing submissions, liaison with markers, timely release of confirmed marks and feedback.
- Ensure that programme quality assurance processes are completed in a timely way, monitoring student attendance, collating and disseminating feedback and resolving or escalating any issues that arise, as appropriate.
- Coordinate and prepare purchase requisitions for payment authorisation, check and reconcile invoices and, where required, prepare payroll paperwork for fee payments.
- Participate in internal and public events (e.g. teaching events, graduation, WBS Forum).
- Provide flexible support for related teams as required.

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