Customer Services Consultant

6 months ago

Saint Johns, United Kingdom Post Office Ltd Full time

**Summary**:
**Salary**: Starting from £12.62 and raising to £14.53 after 12 months (Subject to completion of probation period)

**Grade**: CSC

**Hours**: 25 per week

**Contract Details**: 12 Months FTC

**Location**: St Johns Leeds Branch, Leeds

**Reporting to**: Branch Manager

**Division**: Retail

Please note: This role requires flexibility. Hours: Mon-Sat 08:40-17:40

At Post Office, we aspire to be at the very heart of customers’ choice by becoming the most trusted provider of essential services to every person in the land.

Working as part of our busy team, building a great rapport with customers will come naturally to you as you work in all areas of the Post Office, including the Counter, Postshop, Travel Area and Meet & Greet.

You will need the ability to communicate easily and effectively with customers and match our products to their needs. A genuine enthusiasm for delivering exceptional customer service, while driving sales of our innovative products and services is essential.

**What to expect**:
Working in one of our Directly Managed Branches (DMBs), the purpose of this role is to Wow our customers by offering a consistent level of customer service, introducing them to our fantastic range of services and financial products that meet their needs.

**What we can do for you**:

- Giving every one of our customers outstanding customer experience, so that they can always be “Wowed”.
- Greeting and building a strong rapport with our customers, highlighting the benefits of our products and services.
- Generate high quality sales opportunities by generating customer referrals and appointments as appropriate.
- Working as an integral part of a team, being flexible and adapting the way that you work, understanding how you contribute towards the overall financial success of the branch.
- Processing our wide range of transactions and balancing both monies and stock with a high degree of accuracy and compliance to our branch standards.
- Provide advice to customers to ensure that they select the right product that meets the needs of the customer, e.g. Mails, Travel Money etc.
- Responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements.

**What you’ll need to succeed**:
Knowledge
- In the role you will need to demonstrate an excellent knowledge across our whole range of products and keep yourself updated with any product changes, including those offered by our competitors.
- You understand what outstanding customer service looks, feels and sounds like; this is an important foundation to your knowledge base.

Customer Service
- You demonstrate passion and enthusiasm to Wow your customers and be able to hold friendly, informed conversations about our products and services, keeping up the engagement even when things get busy.

**Skills**:

- Your personality and qualities are what we value the most at Post Office.
- We need our people to embody our key values of care, challenge, and commit. We want our people to be passionate about our products and to be friendly and warm in their conversations with our customers.
- You will need to be a great team player who understands and respects everybody’s contribution to our success and is able to proactively help and support fellow team members, sharing your knowledge and ideas.

**About us**:
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide - more than all of the UK’s banks and building societies put together.

We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.

**Our Ways of Working** underpin everything we do, they are the “How” of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.

By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short**:Working in partnership**, as **one team**, we **deliver **amazing results

**The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident E

  • Customer Services Advisor

    6 months ago

    Saint Johns, United Kingdom Post Office Ltd Full time

    **Summary**: **Salary**: Starting from £12.62 and raising to £14.53 after 12 months **Reporting Line**: Branch Manager **Contract Type**:20 hours per week, 6 months fixed term contract **Location**: Leeds **Closing Date**: 21/02/24 **What to expect**: Here at the Post Office, we’re steeped in tradition, but we’re going places. As a Customer...

  • Customer Assistant

    6 months ago

    Saint Johns, United Kingdom Isle of Man Government Full time

    **About the role** We are looking for an enthusiastic, well organised and customer-focussed individual to join our Corporate Services Team where you will provide a wide range of administrative support to the Department and other Directorates of the Department. You will be working closely with other members of the Corporate Services team as well as a range...

  • Customs Consultant

    1 month ago

    Bury Saint, United Kingdom BKR Consultants Limited Full time

    Job Description The Vacancy Uniserve Group, the UK's leading customs specialist, is seeking a motivated and experienced professional to bolster our team at George Baker Shipping. About the Role With 40 years of experience and a growing team of over 100, we're ambitious and looking for someone to join our journey. This role offers the chance to...

  • Sales Consultant

    1 month ago

    Saint Helier, United Kingdom B&Q Full time

    At B&Q, we’re looking for a talented Sales Consultant to join our team. As a Sales Consultant - Customer Experience Specialist, you will be responsible for providing exceptional customer service, using your technical expertise to recommend the right products and solutions for our customers.You will use software to produce inspirational designs that bring...

  • Customer Service Administrator

    6 months ago

    Saint Ives, United Kingdom The One Group Full time

    Let’s not talk about the role just yet Have a read of these amazing perks first! Our exclusive client in St Ives are looking to recruit for a number of permanent, full time roles These roles are all offering an extremely competitive salary along with a very generous benefits package including subsidised restaurant, wellness zone and recently refurbished...

  • Catering Assistant

    6 months ago

    Saint Johns, United Kingdom Derbyshire County Council Full time

    Catering assistant An exciting opportunity has arisen to join award-winning Derbyshire Catering Service. Are you passionate about food and enjoy working as part of a team? We are currently recruiting for a Catering Assistant to work as a valued member of our dedicated kitchen team. You will be supporting the Kitchen Supervisor in all areas of the service...

  • Customer Service Coordinator

    6 months ago

    Saint Austell, United Kingdom Fluid Branding Full time

    Knowledge and Specific Job Skills SummaryThorough understanding of the order processExcellent customer service skillsClear and professional communication abilityExcellent attention to detailKnowledge of products and branding methodsShipping and courier booking processes (international & domestic)Data input and review skills The role requires passion,...

  • Customer Service

    3 days ago

    Saint Ives, United Kingdom Brook Street Full time

    Job Advert: Customer Service Advisor - Monday to Friday (No Weekends) Are you enthusiastic, positive, and customer-focused? If so, we have the perfect opportunity for you to join our team as a Customer Service Advisor! About the Role In this inbound customer service role, you will manage (Apply online only) calls daily, providing excellent support and...

  • Customer Service

    4 days ago

    Saint Ives, United Kingdom CV-Library Full time

    Job Advert: Customer Service Advisor - Monday to Friday (No Weekends) Are you enthusiastic, positive, and customer-focused? If so, we have the perfect opportunity for you to join our team as a Customer Service Advisor! About the Role In this inbound customer service role, you will manage (Apply online only) calls daily, providing excellent support and...

  • Weekend Customer Service Assistant

    6 months ago

    Saint Ives, United Kingdom Simplify Group Full time

    If you are a Customer Service expert who wants to make great money working for the largest conveyancing and property services group in the UK, then keep reading! **THE JOB** Working within the busy Developer Valuation team, the successful applicant will manage their own case load in an exemplary manner, encompassing best practices and the SLAs set within...

  • Consumer Advisor

    6 months ago

    Saint Johns, United Kingdom Isle of Man Government Full time

    **About the role** We are looking for an enthusiastic and customer-focussed individual to join our small Consumer Advice Team, based in our modern and friendly surroundings at St Johns. In this rewarding role, you will offer advice to Manx consumers in regard to the purchase of goods and services and also provide a confidential debt counselling service....

  • Luxury Store Manager

    6 months ago

    Saint Johns, United Kingdom FRP Full time

    This global luxury womenswear retailer is looking for a talented store manager to join their store based in St Johns Wood. As the store manager, you will act as the ambassador for the brand. You will be motivated to drive sales, build client relationships, and lead the team to deliver excellence. You will have a genuine love for fashion and be passionate...

  • Customer Service Advisor

    6 months ago

    Saint Ives, United Kingdom The One Group Full time

    I have an exciting opportunity for immediate start for an experienced customer service advisor. This is initially a temporary position on an ongoing basis. You will be responsible to ensure effective and efficient communication to customer enquiries in conjunction with the accurate entry and processing of customer order. Process and manage logístical...

  • Customer Service Liaison

    3 weeks ago

    Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full time

    We are seeking a Customer Service Liaison to join our team at Lifeplus.This role is to provide excellent customer service to our network by building relationships, resolving queries, and processing orders and changes.Key Responsibilities:Develop positive relationships with customers via phone, email, and other channels.Process customer queries related to...

  • Customer Service Representative

    2 months ago

    Saint Peters, Kent, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have previous experience in a customer-facing role and excellent communication skills.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information about our products and services.Work...

  • Customer Service Representative

    2 months ago

    Saint Peters, Kent, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals in Saint Peters is looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service and supporting our operational workflow.Key Responsibilities:Engage with customers to provide service and support.Participate in all aspects of the...

  • Customer Service Representative

    2 weeks ago

    Saint Neots, Cambridgeshire, United Kingdom Advancing People Full time

    At Advancing People, we are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be providing exceptional customer service via phone or email to clients in German speaking regions and English speaking markets.Key Responsibilities:Receive incoming calls from clientsDeliver high quality customer serviceAssist with...

  • Customer Service Representative

    2 months ago

    Saint Peters, Kent, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Saint Peters, United Kingdom. As the first point of contact, you will handle incoming queries, provide accurate information, and resolve issues efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide product and...

  • Customer Service Representative

    3 weeks ago

    Saint Neots, Cambridgeshire, United Kingdom Lidl Full time

    We're looking for a talented Customer Service Representative to join our team at Lidl. As a key member of our store staff, you'll play a crucial role in providing an exceptional customer experience.">About the RoleJob Summary: To provide excellent customer service, ensuring that every customer receives the service they deserve.Key Responsibilities: Be a Lidl...

  • Customer Service Ambassador

    4 weeks ago

    Saint Helier, United Kingdom Next Full time

    At Next, we are seeking a highly motivated and enthusiastic Customer Service Ambassador to join our fast-paced store team.We offer a competitive salary of £8.50 per hour, along with flexible working options that can be tailored to suit your needs.About the Role:Deliver outstanding customer service by engaging with customers and providing them with an...