Hotel General Assistant/receptionist
6 months ago
**We are looking for someone with a minimum of 2 years experience of working with a hotel brand. We are in the process of joining the Best Western brand so only applicants with the relevant experience will be considered.**
Job spec:
- Check guests in and out, issue keys & provide guests with information as necessary.
- Take Guest and V-Card payments and pay off on Hotel's booking system, flagging up declined cards, following up and issuing appropriate notification to guests and the booking agents.
- Dealing with Guest complaints, providing solutions & escalating to management where necessary.
- You will need to have good communications skills, speaking clearly, and being comfortable in a front facing role, have good writing and IT skills, be polite, professional, presentable, calm and well organised at all times.
- On the job training will be provided, you will have a "Training Buddy".
- Liaise with Management, Housekeeping and Maintenance.
- Bar: Assisting customers in the bar, taking orders, payments and serving drinks
- Restaurant: Taking orders, payments, serving food and advising customers on recommendations
- Breakfast: Assisting customers, serving food and taking orders
- Additional reception duties such as cleaning, cutting room key, file management etc.
- Rota is issued one week in advance.
**Job Types**: Full-time, Permanent
Pay: £12.50 per hour
Expected hours: 30 - 40 per week
**Benefits**:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Flexitime
- Monday to Friday
- Night shift
- Weekend availability
Application question(s):
- Which shift(s) are you available to work? This role required to do night shifts as well
7am-3pm
3pm-11pm
11pm-7am
- This is a full time role, are you able to work 5 days over 7 days?
**Experience**:
- Receptionist: 2 years (preferred)
**Language**:
- English (preferred)
Work Location: In person
Reference ID: Hotel Receptionist
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