Hotel Receptionist

5 months ago


Glasgow, United Kingdom Devoncove Hotel Full time

Job spec:

- Check guests in and out, issue keys & provide guests with information as necessary.
- Take Guest and V-Card payments and pay off on Hotel's booking system, flagging up declined cards, following up and issuing appropriate notification to guests and the booking agents.
- Dealing with Guest complaints, providing solutions & escalating to management where necessary.
- You will need to have good communications skills, speaking clearly, and being comfortable in a front facing role, have good writing and IT skills, be polite, professional, presentable, calm and well organised at all times.
- On the job training will be provided, you will have a "Training Buddy".
- Liaise with Management, Housekeeping and Maintenance.
- Bar - a basic understanding of bar beverages is required.
- Additional reception duties such as cleaning, cutting room key, file management etc.
- Rota is issued one week in advance.

**Job Types**: Full-time, Permanent

Pay: From £11.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Employee discount
- Flexitime

Schedule:

- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day shift (preferred)
- Night shift (preferred)
- Overnight shift (preferred)

Work Location: In person

Reference ID: Receptionist


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