Application Support Specialist

4 weeks ago

Selby, United Kingdom Drax Group Full time

-Job available in these locations:

Selby, United Kingdom
Northampton, United Kingdom

**Application Support Specialist**
**Permanent/ Full Time**
**Selby or Northampton based with hybrid working**

At Drax, our IT function is using the latest technology to deliver business benefit more quickly, improve user experience and drive operational efficiencies.

To maintain this strategy, we’re now recruiting for Application Support Specialists to assist on both the Core and Generation side of the business here at Drax.

**About the role**

**Responsibilities include**:

- Working with key suppliers to influence their product development strategy
- Knowing the content of new third-party releases and recommend the upgraded path and timeline
- Managing contractual commitments around licensing and versions
- Being the third-party contract owner in Service Reviews and Contract Renewals
- Pre-testing system upgrades
- Providing escalation assistance and backup for stream activity
- Assisting in problem determination for major incidents
- Working with business stakeholders, stream members and the Business Change Team to:

- Providing input to IT Service Support for Major Incident reporting
- Explaining and expressing complex risks and issues and to develop appropriate mitigation measures
- Providing enterprise reporting solutions
- Managing the entire process from user requirement to delivery and guidance

Please note, the team operates an on-call rota, which you’ll be joining after passing probation. An additional on-call allowance is provided.

**About you**

You’ll be an analytical and logical thinker, and comfortable to challenge and provide recommendations with a concern for quality and consistency. It is equally as important to be able to know business processes and how these are enabled and backed through technology.
- In addition, it is vital to have hands on functional or technical experience working with one or more:

- Global HR, Finance and procurement system OR Asset Management systems, Plant Safety Systems and Processes and Plant Maintenance and Monitoring Systems
- Experience of managing systems, processes & risks
- Technology integrations using web services/ APIs
- Experience of design, development, testing and documentation of solutions
- Experience in scripting i.e. SQL, Python, PowerShell

**About Drax**
Drax is playing a vital role in helping change the way energy is generated, supplied, and used. To learn more about how we are enabling zero carbon, lower cost energy future, click here.
We’re open to ideas from everyone, to help us achieve things together that we couldn’t on our own. We embrace our differences and know that a diverse team is a strength that drives success and innovation.**Application process**:

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