Membership Officer

4 weeks ago

Kenilworth, United Kingdom Plus One Full time

Our client is a successful and reputable Trade Association group who offer various accredited memberships to both individuals and larger businesses across the country. Due to team expansion, they are looking to acquire the services of a Membership Officerto join the team on a permanent basis. This is a fantastic opportunity to join an established Membership Body, be part of a supportive small team and would suit someone looking for a role that combines their customer service and administrative skillset.

**Please note that this is a hybrid-working position with the option to have 1 day per week working from home.**

**Main responsibilities**:

- Proactively promote membership benefits to members and offer advice and assistance to members when required.
- Proactively contact members to build and maintain relationships and generate feedback in line with the company's agreed membership strategy.
- Promote strong and effective communications, both internally and externally to ensure that the company's agreed membership strategy is delivered in a coherent manner.
- Liaise with the New Business Development Officer to follow up all membership leads in their absence/when required.
- Effectively control and report on the administration and resolution of the mis-use of the company logo.
- Effectively co-ordinate and administer the membership renewal and resignation process.
- Accurately produce the monthly fact sheet with key information and upcoming events for the team to use when talking to members.
- Effectively co-ordinate the Vetting Officers, vetting processes and reviews.
- Assist with the organisation of membership forums.
- Assist the staff member in charge of events with the organisation of regional events if required.
- Attend relevant events, exhibitions and shows as and when required, to obtain member feedback and action this effectively if needed.
- Ensure that the content of membership pages on thecompany website are accurate and liaise with Marketing & Communications team to update if required.
- Effectively feedback on whether member categories, fees and benefits reflect the member's needs.

**Key Skills & Experience**:

- Previous experience working within an Account Management role is highly desirable however not essential.
- Previous experience working within a customer service environment is advantageous.
- Previous use of a CRM system or bespoke database.
- IT literate.
- Excellent communication skills both written and verbal.
- Self-motivated, proactive
- Ability to work to deadlines, and prioritise workloads
- Team player

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