Senior Patient Services Advisor

3 weeks ago

Peterborough, United Kingdom Lakeside Healthcare Full time

**About Lakeside**

**LAKESIDE HEALTHCARE **is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

**Living and breathing our values at Lakeside Healthcare**

**Caring & Respect**:Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

**Teamwork & Quality**:In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

**Lakeside Healthcare at Yaxley**

We are a well-established semi-rural practice with a growing list size of over 19,000. We usually achieve full QOF points and have been awarded the RCGP Quality Practice Award twice.

For many years we have been at the forefront embracing innovations in General Practice, to the benefit of both our patients and staff.

**Also about us:

- **
- GMS practice.
- SystmOne clinical system.
- Clinical Buddy support system.
- Low visiting rates.
- CQC rating ‘Good’.

You would be part of a friendly, enthusiastic and truly multidisciplinary team comprising of:

- 7 GP partners.
- 4 Salaried GPs.
- 5 Nurse Practitioners and 2 Emergency Care Practitioners.
- Clinical Pharmacist.
- An experienced Practice Nursing and HCA team.
- Supportive Patient Services Reception Team of 10.
- A dynamic and well integrated PCN team including Physician Associate, First Contact Practitioners, Health Coaches, Social Prescribers, Care Co-ordinators, Paramedic, Occupational Therapist, Nurse Associate and GP Assistant. Clinical Pharmacists and Pharmacy Technician.
- Additional support from Lakeside Healthcare Central Team.

**Job Introduction**

Reporting to the Patient Services Manager, the Senior Patient Services Advisor plays a crucial role in overseeing the provision of a positive, professional and welcoming experience for those entering practice and being the first point of contact for patients, family members and professionals.

**What you will do**
- Responsible for implementing a patient orientated approach to ensure each patient is efficiently and adequately signposted to the correct part of our or other services.
- Supervising various administrative duties necessary to ensure the smooth running of the practice, ensuring all patients are booked in the appropriate clinics.
- Overseeing the work of the Reception Team on a day to day basis ensuring the team are suitably trained and skilled in their roles.
- Identifying training gaps within the team and putting in place action plans.
- To conduct performance reviews and appraisals alongside the Patient Services Manager together with other HR processes e.g. managing sickness absences.
- Ensuring the smooth running of the prescription process in the practice, while maintaining a good relationship with local community pharmacies.

**Essential Criteria**
- GCSE Level (A-C) or equivalent qualifications.
- Experience in customer facing environment.
- Administrative experience.
- Telephony Experience.
- Good IT skills.
- Competent use of Microscoft Office.
- Calm under pressure.
- Good interpersonal skills.
- Ability to communicate effectively at all levels.
- Natural problem solver.
- Able to work at pace.
- Ability to prioritise.
- Accuracy and attention to detail.
- Ability to be discrete and maintain absolute confidentiality.
- Willingness to learn.
- Natural team player.
- Able to work effectively as part of a team and willing to ask for help when needed.
- Common sense approach.

**What we offer you (Benefits)**
- Generous holidays (additional long service entitlements).
- NHS pension and long service recognition.
- NHS Discounts (Blue Light Card).
- Career opportunities.
- Role specific training and ongoing development.
- Great team environment.

Our interview process will aim to meet you in person however some interviews may be carried out virtually.

Please ensure you have your Right to Work documentation available at interview **We will require you to produce the original documentation prior to your start date.**

**Shortlisting**

**Website**

**Equality, Diversity & Inclusion**

**Equal Opportunities**

Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants w

  • Senior Patient Services Advisor

    2 weeks ago

    Peterborough, United Kingdom Lakeside Healthcare Group Full time

    Job summary Reporting to the PatientServices Manager, the Senior Patient Services Advisor plays a crucial role inoverseeingthe provision of a positive, professional and welcoming experience for thoseentering practice and being the first point of contact for patients, familymembers and professionals. The successful candidate will act as a role model...

  • Patient Services Advisor

    2 days ago

    Peterborough, United Kingdom Lakeside Healthcare Group Full time

    **Job Summary**: To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients...

  • Patient Services Advisor

    2 weeks ago

    Peterborough, United Kingdom Lakeside Healthcare Group Full time

    Job summary We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service. Main duties of the job You will be assisting and directing patients toward the appropriate service or healthcare professional in a...

  • Patient Services Advisor

    5 days ago

    Peterborough, United Kingdom Lakeside Healthcare Full time

    **About Lakeside** **LAKESIDE HEALTHCARE** is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across...

  • Patient Services Advisor

    3 days ago

    Peterborough, United Kingdom Lakeside Healthcare Full time

    **About Lakeside** **LAKESIDE HEALTHCARE** is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across...

  • Service Advisor

    1 week ago

    Peterborough, United Kingdom ALH Recruitment Full time

    Service Advisor (Senior) - Peterborough - Attractive salary ALH Recruitment are looking to recruit a Senior Service Advisor with immediate effect for our client based in the Peterborough area. Senior Service Advisor Our client are currently looking for a dedicated and knowledgeable Senior Service Advisor with a commercial vehicle background. As our new...

  • Service Advisor

    17 hours ago

    Peterborough, United Kingdom ALH Recruitment Full time

    Service Advisor (Senior) - Peterborough - Attractive salary ALH Recruitment are looking to recruit a Senior Service Advisor with immediate effect for our client based in the Peterborough area. Senior Service Advisor Our client are currently looking for a dedicated and knowledgeable Senior Service Advisor with a commercial vehicle background. As our new...

  • Service Advisor

    1 week ago

    Peterborough, United Kingdom ALH Recruitment Full time

    Service Advisor (Senior) - Peterborough - Attractive salaryALH Recruitment are looking to recruit a Senior Service Advisor with immediate effect for our client based in the Peterborough area.Senior Service AdvisorOur client are currently looking for a dedicated and knowledgeable Senior Service Advisor with a commercial vehicle background. As our new Service...

  • Service Advisor

    24 hours ago

    Peterborough, United Kingdom ALH Recruitment Full time

    Service Advisor (Senior) - Peterborough - Attractive salaryALH Recruitment are looking to recruit a Senior Service Advisor with immediate effect for our client based in the Peterborough area.Senior Service AdvisorOur client are currently looking for a dedicated and knowledgeable Senior Service Advisor with a commercial vehicle background. As our new Service...

  • Service Advisor- Peterborough

    1 week ago

    Peterborough, United Kingdom Herts Urgent Care Full time

    TITLE- Service Advisor HOURS- Part time/ Various rotas LOCATION- Peterborough - Hybrid We are looking for Service Advisors to join our team in Peterborough who assist with the smooth running of the IUC Contact Centres by delivering an efficient and level of call handling for both patients and healthcare professionals. As a Service Advisor you will be the...

  • Senior Patient Services Administrator

    1 week ago

    Peterborough, United Kingdom Lakeside Healthcare Group Full time

    Job summary Reporting to the Patient Services Manager the Senior Patient Services Administrator plays a crucial role in in overseeing the work carried out by the Administration Team. The successful candidate will act as a role model to the Administration Team, demonstrating and promoting the standards expected by Lakeside Healthcare, whilst working...

  • Patient Services Advisor

    5 days ago

    Peterborough, United Kingdom Lakeside Healthcare Full time

    **LAKESIDE HEALTHCARE** is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire,...

  • Automotive Service Advisor

    1 month ago

    Peterborough, United Kingdom Sprint Recruitment Full time

    **SERVICE ADVISOR** **Location of the Vehicle Service Advisor / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor / Vehicle Service Scheduler**: Peterborough **Salary of the Vehicle Service Advisor / Service Administrator / Fleet Administrator /...

  • Service Advisor

    1 week ago

    Peterborough, United Kingdom ALH Recruitment Full time

    Service Advisor (Senior) - Peterborough - Attractive salaryALH Recruitment are looking to recruit a Senior Service Advisor with immediate effect for our client based in the Peterborough area.Senior Service AdvisorOur client are currently looking for a dedicated and knowledgeable Senior Service Advisor with a commercial vehicle background. As our new Service...

  • Service Advisor

    1 week ago

    Peterborough, Cambridgeshire, United Kingdom ALH Recruitment Full time

    Service Advisor (Senior) - Peterborough - Attractive salary ALH Recruitment are looking to recruit a Senior Service Advisor with immediate effect for our client based in the Peterborough area. Senior Service Advisor Our client are currently looking for a dedicated and knowledgeable Senior Service Advisor with a commercial vehicle background. As our new...

  • Service Advisor

    7 days ago

    Peterborough, Cambridgeshire, United Kingdom ALH Recruitment Full time

    Service Advisor (Senior) - Peterborough - Attractive salary ALH Recruitment are looking to recruit a Senior Service Advisor with immediate effect for our client based in the Peterborough area. Senior Service Advisor Our client are currently looking for a dedicated and knowledgeable Senior Service Advisor with a commercial vehicle background. As our new...

  • Service Advisor

    1 week ago

    Peterborough, Cambridgeshire, United Kingdom ALH Recruitment Full time

    Service Advisor (Senior) - Peterborough - Attractive salary ALH Recruitment are looking to recruit a Senior Service Advisor with immediate effect for our client based in the Peterborough area. Senior Service Advisor Our client are currently looking for a dedicated and knowledgeable Senior Service Advisor with a commercial vehicle background. As our new...

  • Service Advisor

    9 hours ago

    Peterborough, Cambridgeshire, United Kingdom ALH Recruitment Full time

    Service Advisor (Senior) - Peterborough - Attractive salary ALH Recruitment are looking to recruit a Senior Service Advisor with immediate effect for our client based in the Peterborough area. Senior Service Advisor Our client are currently looking for a dedicated and knowledgeable Senior Service Advisor with a commercial vehicle background. As our new...

  • Service Advisor

    12 hours ago

    Peterborough, Cambridgeshire, United Kingdom ALH Recruitment Full time

    Service Advisor (Senior) - Peterborough - Attractive salary ALH Recruitment are looking to recruit a Senior Service Advisor with immediate effect for our client based in the Peterborough area. Senior Service Advisor Our client are currently looking for a dedicated and knowledgeable Senior Service Advisor with a commercial vehicle background. As our new...

  • Temporary Service Advisor

    1 week ago

    Peterborough, United Kingdom KPI People Full time

    **Temporary Service Advisor - Peterborough -** **£14 - £15 Per Hour -** **Weekly Pay -** **No Saturdays -** **Flexible Contract Length -** Our client, a prestige brand car dealership in Peterborough have the requirement for an experience Temporary Service Advisor to join them on an immediate start contract. As a Temporary Service Advisor your duties will...