Automotive Service Advisor

3 weeks ago

Peterborough, United Kingdom Sprint Recruitment Full time

**SERVICE ADVISOR**

**Location of the Vehicle Service Advisor / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor / Vehicle Service Scheduler**: Peterborough

**Salary of the Vehicle Service Advisor / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor / Vehicle Service Scheduler**: £26,000pa basic PLUS £2,000 - £4,000pa additional pay

**Hours of the Vehicle Service Advisor / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor / Vehicle Service Scheduler**: Monday - Friday Days

My client, a Commercial Vehicle Company in Peterborough, are looking for a Vehicle Service Advisor / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor / Vehicle Service Scheduler to join their team.

The Ideal Vehicle Service Advisor / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor / Vehicle Service Scheduler will have HGV industry background and have Automotive Service Advisor experience, however someone with automotive experience will also be considered.

**The job role of the Vehicle Service Advisor / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor / Vehicle Service Scheduler**:

- Answer incoming telephone calls to the site, using questioning techniques to ascertain requirements and transfer callers to appropriate colleagues where necessary.
- Greet visitors to the site, ensuring Health and Safety regulations are being met and maintaining high standards of cleanliness and housekeeping in the customer-facing areas.
- Dealing with customers on the reception desk.
- Ensure all customer bookings are consistently and accurately recorded and payment is taken where appropriate. To control cash sale vehicles when onsite and make sure the correct payment is made before the vehicles leave
- Enters customer information into system database
- Asks customers to explain specific vehicle issues and faults to passed on to the workshop.
- Answers questions posed by customers and source the answers if unknown
- Build costs and estimates for customers approval.
- Maintains calm and patient with frustrated or confused customers.
- Explain work required to the workshop with detail.
- Proactively manage customer inspection schedules - liaising with the customer and workshop and managing the daily dairy.
- Work with the workshop and parts department to make sure the best option is available for the workshop and the customer to get the vehicle on the road in time for a deadline. This will include chasing the parts department and communicating with the workshop controller daily.
- Be flexible in your approach and be an effective team player for the development of both you and the business.
- Liaise with customers to arrange MOT bookings to comply with the o-license schedule
- Control Workshop and part department to ensure vehicle quotes are sent to customers within the appropriate time from when the job is diagnosed, then followed up with customers until an answer is reached.
- Work in process is controlled and reported back to the business administrator for invoicing
- Providing progress updates and estimates to customers
- Customer post repair follow up calls.

**Skills and experience the Vehicle Service Advisor / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor / Vehicle Service Scheduler will have**:

- Experience in working in a vehicle dealership or fleet / transport industry where booking in vehicles for service, MOT and maintenance was involved (essential)
- Strong Customer Service, experience with customers and booking in their vehicles
- Have 2 / 3 years Service Advisor experience
- Be able to work in an organised & methodical manner in a fast-moving environment
- Have a friendly and helpful nature with the desire to deliver excellent customer service
- To be able to effectively communicate with customers and colleagues
- To be able to identify customers’ needs & propose appropriate solutions
- Attention to detail
- Negotiation skills
- To always conduct yourself in a professional manner
- To be able to remain calm and patient in a dynamic business environment
- A proactive approach which ensures that customers’ expectations are met and exceeded.
- Flexible and positive approach to changing circumstances and changing priorities
- Team Oriented
- Experience with GDS Workshop manager & R2C a big advantage

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