3rd Line Network Engineer
4 days ago
3rd Line Network Engineer - Cisco ASA / Palo Alto / Fortinet
Perm - £40,000 - £60,000
Location - Hampton, Peterborough, Cambridgeshire
Responding to BAU 3rd Line incidents logged on the incident management system and providing Managed Firewall Services.
What you'll do:
*Firewall Management
*Incident Diagnostics and Assistance
*Log Monitoring and Analysis
*Rule base Auditing and Advisory
*Device Software Upgrades, Patches and Bug Fixes
*Configuration Backup / Restore
*Rule base and Network Configuration Change Management
*Provide a point of technical escalation and expertise
*Provide support as part of the 24x7 out of hour's rota
*Maintain technical accreditations in line with catalogued services
*Cisco, Fortigate, HP, Checkpoint, F5, Palo Alto
*Escalate and work with vendors when required
*Setup and complete scheduled tasks when required
*Escalate potential service issues initially with Team Leader/Service Desk Delivery Manager /Service Delivery Managers
*Escalate potential problem issues with Problem and Incident Management
*Recommend and deploy changes via the change management process when required
*Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork
*Provide assistance to Team members and Analysts as required
*Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan
*Work with consultants to better understand issues and solutions
*Provide technical assistance to on-going projects and the transition of new customers when required
What you need to succeed:
Must-have:
- At least 3 years' experience in a similar SLA driven support role
- Proven Customer service skills
- Proven experience delivering projects and complex changes
- Industry recognised qualifications in relevant areas
- Extensive knowledge working within a Cisco Switch/Router environment
- Expert level knowledge in at least one of the following firewall vendors:
- Fortinet
- Checkpoint
- Palo Alto
- Cisco ASA / Firepower
Nice to have:
*Netscaler / F5 Loadbalancers
*Cisco Nexus
*HP Switching
*Cisco Wireless (Troubleshooting AireOS and Catalyst controller based deployments)
*Cisco DNA / SDWAN troubleshooting
*Knowledge of ITIL change process
*Security Clearance (SC) advantageous
*Good communication skills
*Punctual and reliable
*Positive, enthusiastic and supportive individual
*Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary
*Ability to work under pressure
*Ability to work in a team and to support team members
*Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner
Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
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