Technical Service Specialist

1 day ago


Peterborough, Peterborough, United Kingdom The One Group Full time

We are currently seeking a highly skilled IT Support Engineer to join our team as a 3rd Line Support Engineer. This is an exciting opportunity to work with a dynamic company like The One Group and contribute to the delivery of exceptional IT services.

About the Position

In this role, you will be responsible for providing 3rd line support to clients, acting as an escalation point for 2nd line support analysts, and handling hardware support, maintenance, and network/telephony troubleshooting. You will also collaborate on IT projects and deliver solutions that meet customer needs.

Key Responsibilities

Your key responsibilities will include:

  • Providing 3rd line support to clients, both remotely and onsite.
  • Acting as an escalation point for 2nd line support analysts.
  • Handling hardware support, maintenance, and network/telephony troubleshooting.
  • Collaborating on IT projects and delivering solutions that align with customer needs.
  • Building and maintaining strong relationships with clients and internal teams to ensure the best customer journey.
What We Offer

The One Group offers a competitive salary package, including a salary range of £40,000 - £45,000, and a range of benefits, including career development opportunities and impactful work.

Salary Range: £40,000 - £45,000



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