IT Infrastructure Engineer

5 days ago


Peterborough, Peterborough, United Kingdom The One Group Full time
Join Our Team: IT Engineer (3rd Line)

Estimated Salary: £42,500

Employment Type: Permanent

Working Hours: Monday - Friday, shifts between 08:00 - 17:30

The One Group is currently seeking an experienced 3rd Line IT Support Engineer to join our team. This exciting opportunity will allow you to utilize your skills and experience to deliver exceptional IT services and build strong relationships with clients and colleagues.

About the Job
  • Support clients with 3rd line technical issues, both remotely and onsite.
  • Act as an escalation point for 2nd line support analysts.
  • Perform hardware support, maintenance, and network/telephony troubleshooting.
  • Work collaboratively on IT projects and deliver solutions that meet customer needs.
  • Develop and maintain strong relationships with clients and internal teams to ensure excellent customer journeys.

We are looking for an IT Support Engineer with experience in 3rd line support who is ready for a challenging role with variety.

Key Requirements
  • Experience in Microsoft Windows Server/Desktop environments.
  • Knowledge of networking fundamentals, including firewalls and server platforms.
  • Ability to troubleshoot across Unix/Mac platforms.
  • General hardware knowledge, including cabling and terminations.

We offer a competitive salary and benefits package, as well as opportunities for career development and professional growth.



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