Fnol Claims Handler Dayshifts

7 months ago


Colchester, United Kingdom Davies Group Full time

**Monday to Sunday - 8am - 4.30pm / 8.30am - 5pm / 10.30am - 7pm**

**Why would you join Davies?**

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
- Development, training, and professional qualifications

Davies are looking to recruit a Claims Handler to join our team in Colchester. In this role,

you will play a vital role within the company and be the first point of contact for our

customers. You will review policies to determine how to progress a claim, while ensuring

the policyholder is kept informed on progress. You will arrange settlements, invoice

payments while managing your own case load. You will liaise with a variety of individuals

**What will your day look like**:

- Reviewing policies to correctly determine how to move forward with their claim
- Reviewing data to set up new claims, appointing contractors
- Composing informative letters and other written correspondence to
- policyholders
- Ensuring claims are updated with any changes on internal system.
- Ensuring compliance with our contractual and regulatory requirements
- Managing and reviewing diaries in a timely manner

**Abilities And Knowledge**:

- Ability to delivering outcomes in a fast-paced environment
- Capable to effectively communicate - both written and verbal
- Proven experience working as part of a team
- Excellent time management and organisational skill
- Efficient administrative skills
- Competent numeracy, literacy, and IT skills
- A proactive attitude, and enthusiastic
- Polite and courteous phone manner

**A bit about Davies**:
We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We are a multi award-winning specialist professional services and technology business. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

**Our values**:
Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

We are **D**ynamic - We readily adapt to the changing environment. We strive for what’s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.

We are **I**nnovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

We **S**ucceed together
- We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.

We are **C**onnected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

INDHP

**Job Types**: Full-time, Permanent

**Salary**: £20,319.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Life insurance
- Referral programme
- Work from home

Schedule:

- Day shift

Work Location: In person


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