Senior Claims Handler

3 months ago


Colchester, United Kingdom Davies Group Full time

**Senior Claims Handler (FNOL) - Colchester**

**The contracted hours are 37.5 per week and usually fall between 8:30am - 5:00pm Monday - Friday, with occasional Saturday and Sunday work if required including bank holidays.**

**Duties & Responsibilities**:

- Assisting manager with diary tasks.
- Be capable of validating claims against policy information to ensure Indemnity verified.
- Maintaining a claims allocation
- Managing diary and post allocations
- Carrying out monthly audits on the team including 121 meeting.
- Managerial responsibilities when required.
- Staff training.

**Skills & Experience**:

- Must have motor claims experience
- Must be computer literate and have a good understanding of CQ
- Be able to demonstrate your ability to influence and manage relationships with key stakeholders and your peer group, remaining positive and enthusiastic when dealing with difficult and challenging situations
- Have a pro-active approach to solve people and customer problems and to remain focused on priorities for the team as a whole when faced with conflicting demands
- Excellent telephone manner
- Excellent written and verbal communication

**What we offer**:

- Pension - contribution matched up to 5%
- Life Assurance (2 x basic salary)
- Free Headspace membership
- Eye Test Vouchers
- Access to Employee Assistance Programme
- Access to training and professional qualifications



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