Onboarding Administrator

3 months ago

Crewe, United Kingdom SG World Ltd Full time

**Who Are We ?**

We are a family values established company with over 50 years’ experience that provides visitor management solutions, asset software and other B2B packages to a wide range of clients. In fact, you may have used one of our systems and never even known it

We are looking for a highly skilled Administrator to work as an Onboarding facilitator within our Support and Services department.

We are looking for someone with a real passion for customer service, who is great on the phone and truly understands and cares about the needs of our customers. Working closely with the Support and Services manager, you will play a pivotal role within the business, coordinating the onboarding of new customers, and managing relationships with both, our customers, and a range of other internal stakeholders (sales, purchasing and the installation engineers). Fundamentally, you are the voice of the Support & Services Team and central to all that we do, you therefore need to be a glass half-full type of person and create a positive vibe in the office and with our customers You will need to be highly organised and able to manage a busy diary.

**Job description**

Don’t worry, you do not need to be a Tech Expert You just need to have a basic IT literacy - including Microsoft Office (Word and Excel). Full training on any specific programs you will use will be provided.

**Essential skills**:

- Confident in speaking (and advising) on the phone.
- Ability to influence by establishing credibility, building relationships, being an observer and communicating effectively through both verbal and written medium.
- Can multi-task, prioritise and working on own initiative.
- Ability to effectively multitask to simultaneously execute multiple projects
- Can maintain professionalism, focus and result-orientation under pressure and tight deadlines
- Good with MS Office Suite

**Desirable skills**:

- Has ideally previously worked in a similar role.
- Experience using a ticketing system such as Zendesk or HubSpot.
- Proven experience working with a specific focus in technology or customer relationship management
- Data analysis, problem solving and project management skills.
- User Experience feedback analysis and corrective action planning.

**Key Accountabilities**:

- New Customer onboarding
- Administrating new customer documentation
- Keeping accurate records of customer interactions and requests, and maintaining positive working relationships with key customer contacts, both internal and external
- Efficiently and effectively and managing the calendar of field-based installation engineers
- Arranging and booking all installations, managing the diary system well.
- Ordering stock for customer orders and overseeing the admin side of the onboarding process.
- Completing administration tasks for the Technicians and ensuring the office remains well organised

**The Package**:

- Salary (depending on experience)
- up to £21,415.68
- 4-day week Monday to Thursday (36 hours)

**Benefits**:

- Holidays - 20 days per year (increasing with length of service up to 23 days) plus Bank Holidays
- Cash Plan Health scheme (after successful probationary period)
- Long service awards vouchers
- Free onsite parking.
- Casual dress code
- Company pension
- Life insurance

**Schedule**:

- 9-hour days (8am to 5.30pm)
- Monday to Thursday

Pay: £16,099.00-£21,415.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking
- Private medical insurance
- Referral programme

Schedule:

- Day shift
- No weekends

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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