Customer Service Specialist

3 weeks ago


Liverpool, United Kingdom INTX Full time

Customer Service Specialist

**Position Overview**:
Join our dynamic team at INTX as a Customer Service Specialist We are seeking an enthusiastic individual with excellent communication skills and a passion for providing exceptional service. As a Customer Service Specialist, you will be responsible for handling inquiries, managing bookings, and ensuring a seamless experience for our clients. This role requires quick thinking, adaptability, and a commitment to passenger satisfaction.

**Company Overview**:
INTX is a family-owned transport management company based in Liverpool, established in 1999. We specialize in providing travel solutions for complex travel services and are the preferred supplier for a diverse customer base, including major music festivals, sports clubs, businesses, tourists, and travel agents worldwide. Our commitment to efficiency, responsibility, and customer satisfaction has earned us recognition from renowned individuals and organizations.

**Key Tasks and Responsibilities**:
1. **Customer Engagement**:

- Efficiently process quotes and bookings, providing accurate information on pricing, times, and policies.
- Proactively follow up on quotes, securing bookings and addressing additional questions.
- Manage client bookings, ensuring accurate record-keeping and handling changes or cancellations.

2. **Issue Resolution and Collaboration**:

- Effectively resolve customer issues, complaints, or concerns in a timely manner.
- Collaborate with other departments to address customer concerns and ensure seamless communication.
- Communicate changes in schedules, delays, or disruptions to clients, providing clear updates.

3. **Feedback Collection and Service Enhancement**:

- Collect passenger feedback to gauge satisfaction and identify areas for improvement.
- Report feedback to management for continuous service enhancement.
- Identify opportunities to upsell additional services to enhance the customer experience.

**Qualities**:
1. **Communication and Problem-Solving**:

- Clear, concise, and professional communication with a customer-centric approach.
- Quick thinking with the ability to find effective solutions to customer issues.

2. **Attention to Detail and Adaptability**:

- Meticulous attention to detail in processing bookings and addressing inquiries.
- Adaptability to changes in schedules and evolving customer needs.

3. **Commitment to Service Excellence**:

- Genuine commitment to providing excellent service and ensuring passenger satisfaction.

4. **Positive Demeanor and Collaboration**:

- Maintain a positive and optimistic demeanor for a welcoming customer experience.
- Collaborate effectively with other departments to address customer concerns.

**Working Hours and Flexibility**:

- 35 hours per week (typically Monday to Friday), occasional weekend tasks may be required.
- Flexible working from home some of the time.

**Compensation**:

- Competitive salary ranging from £24,000 to £26,000 per year.

**Benefits**:

- Travel throughout the UK may be required.
- Employee reward schemes.
- Workplace pension.
- Bike to work scheme.

Note: This is a full-time, permanent position with a postcode requirement of L25. Relocation to Liverpool, L25, or reliable commuting is required.

**Salary**: £24,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: INTCSS2
Expected start date: 29/04/2024



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