Customer Service Specialist

3 weeks ago


Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

Customer Service Specialist I Permanent I Liverpool I Full Time
Sales Administrator role l Warrington l Permanent l Full-time
Your new company Our client is a well-established construction company within the technology industry of construction. Our client is behind construction's leading technology platform for workforce management, with more than 20 years of experience in the sector.
Your new role-- Your new role as a Customer Service Specialist duties will include: Providing telephone and ticketing 1st level customer support and triage of support tickets to the relevant support teams/functions across our business.
- Assess the impact and urgency of tickets and gather the appropriate information for the type of Incident / Request.
- Responsible for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA's and that all issues are resolved quickly and efficiently.
- Support the Team Manager towards continued improvement of team process and customer experience.
- Escalate incidents/requests that cannot be resolved within agreed timescales, whilst maintaining responsibility for ticket management and customer communication throughout.
- Proactive and accurate communication to customers on incident and request ticket progress.
- Act as a central point of contact between the customer and MSite, providing an interface for other functions such as Change Management and Incident Management.

What you'll need to succeed:

- A passion for delivering exceptional customer service
- Excellent communication skills (written and verbal)
- A positive growth mindset
- Highly motivated and energetic team player
- Understanding of IT Service Management methodology
- Ability to work in a highly pressurised environment

What you'll get in return:
Salary is £25,000 to £30,000
25 days holiday, increases with service
Life assurance and critical illness cover
What you need to do now



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