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IT - Customer Service Specialist
3 weeks ago
IT Customer Service Specialist | Wavertree, Liverpool | £25,000 - £30,000.
**Your new company**
A global leader in state of the art digital solutions are seeking a Customer Service Specialist to be the first point of contact for their key customers including major construction companies.
**Your new role**
You will be required to act as their first point of contact for their customers, managing their services issues and faults. Key duties will include providing 1st level support, triaging tickets to the relevant teams, assessing the urgency of faults, providinga resolution with the agreed SLA's and supporting the manager with process improvement. Other duties will be escalating incidents within agreed timescales whilst maintaining customer communication throughout.
**What you'll need to succeed**
To be successful in this role you must have a passion for delivering exceptional customer service, excellent communication skills, be highly motivated and have an understanding of IT service management methodology.
**What you'll get in return**
Monday to Friday (4 days office, 1 day from home). Salary £25,000 - £30,000. Wavertree with free parking.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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