Operation Services Administrator

3 months ago


York, United Kingdom Nimbuscare Ltd Full time

**Operation Services Administrator**

**Salary: £23,000 per annum**

**Tenure: Permanent, Monday - Friday (9am - 5pm)**

**Hours: 37.5hrs a week**

**Job summary**

We are seeking to appoint an Operational Services Administrator to work as part of the Operational Services Team.This key role is absolutely vital to provide administrative support and contribute to the delivery of services.

Working directly with the Operational Services Team, you will act as first point of contact in answering calls and assist the team in day-to-day administrative tasks, including referrals, tasks and liaison with patients.

**Main duties of the job**

Duties may be varied from time to time under the direction of the Operational Services -Service Lead.

Duties include:

- Provide administrative support undertaking tasks on S1, referrals, clinical coding,

clinical admin support.
- Liaise with patients face to face or via telephone when necessary to book/cancel

appointments, answer queries or signpost.
- Provide admin support for the wider organisation when required.
- Computer data entry/data allocation and collation; processing and recording

information.
- Filing and retrieving paperwork both manually and electronically.
- To provide and receive routine information verbally or electronically to inform work

colleagues and key stakeholders
- To demonstrate a competent level of interpersonal skills when providing information

**Business responsibilities**:

- Maintain ethos and culture of Nimbuscare Limited.
- Positively promote Nimbuscare Limited both in and out of the workplace
- Attend educational and staff meetings as requested.
- To support the introduction of new working processes to optimise quality.
- To build and maintain relationships with relevant personnel

**Learning and development**:
You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include:

- Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.
- Make effective use of learning opportunities within and outside the workplace
- Undertake mandatory and statutory training as required.

**Team working**:

- Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
- Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.
- Participate in team activities that create opportunities to improve patient care.
- Contribute to the effectiveness of the team by reflecting on own and team activities

and making suggestions on ways to improve and enhance the team’s performance.

**Confidentiality**:

- To understand and be aware of the confidentiality of information gained during the

course of your duties, which may include access to personal information relating to

clients, patients and members of staff. It is expected that you understand the

importance of treating information in a discreet and confidential manner.

**Health & Safety**:

- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and

safe way and free from hazards.
- Reporting potential risks identified.

**Equality and Diversity**:

- To actively support equality, diversity and inclusion and ensure that all work

colleagues, patients and staff are valued and treated with dignity and respect.

**Quality**:

- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or

under supervision.
- Effectively manage own time, workload and resources.
- Work within own limitations and experience.
- Be aware of and co-operate with audit.
- Work effectively with individuals in other agencies to meet patient’s needs.
- Portray a professional image at all times.

**Communication**:

- Communicate effectively with colleagues, patients and external parties
- Recognise and have awareness of people’s needs for alternative methods of

communication and respond accordingly.

**Other**:
This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested by the Operational Services - Service Lead.

**About us**

Nimbuscare is one of the largest 'at scale' providers of primary care in the North of England, caring for more than 250,000 patients across our 11 Member GP Practices.

We work collaboratively across the York area delivering new, innovative, and sustainable health care services.

As leaders in local care, our goal is to work together across the health and care system to improve the health, wellbeing, and exp



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