Administrative Assistant

3 weeks ago


Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Thoracic Surgery Department in an acute city centre hospital.

Working in a fast-paced environment as part of a friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks.

The successful applicant will be enthusiastic, confident and self-motivated, with excellent customer service and organisational skills.

For further details please view the job description and person specification.

The Team embrace the new Trust Values - We are supportive, respectful, innovative, collaborative, we are University Hospitals Bristol and Weston NHS Foundation Trust (UHBW).

This is a part time position 22.5 hours per week, Tuesday, Wednesday & Friday, based at the BRI.

This role will work across the Thoracic department to support all areas with administrative tasks, and as such will give a fantastic insight into careers within the NHS.

**Communication**:

- To support the triaging of referrals by liaising with key clinical staff
- To act as a point of contact for queries from clinical and non-clinical staff
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

**Patient Care**:

- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

**Organising and Planning**:

- To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required
- Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
- Checking and sorting investigation reports and passing information on to clinical team as required
- Ensure speciality specific documentation is completed and filed appropriately
- Attend appropriate meetings as required by the role’s line manager

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.



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