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Night Guest Service Assistant-receptionist

2 months ago

East London, United Kingdom Aimbridge Hospitality EMEA Full time

**Job Ref**:INT20041

**Branch**:Holiday Inn Express London-Excel

**Location**:Holiday Inn Express London-Excel

**Salary/Benefits**:Up to £26,000.00 per annum

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:MON-SUN 2300-0700 (5 Shifts per week)

**Hours per week**:40

**Posted date**:09/03/2024

**Closing date**:22/04/2024

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

Holiday Inn Express London - ExCeL hotel is conveniently located in the heart of East London with excellent transport links to Canary Wharf and London attractions perfectly suited for business or leisure stays. This stunning property boasts 204 bedrooms and three meeting rooms.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits that include
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa and all benefits of being IHG Employee.
- Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Becoming part of the IHG Hotels Resorts family, one of the world’s leading hotel companies - which means global opportunities.
- We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.

**Our Guest Service Team are**:

- Passionate about delivering great service and be guest focused
- Have previous experience in Receptionist, Guest Relations, is a huge advantage
- Experienced in handling guests queries and complaints
- Experience using Opera PMS is a huge advantage
- Are willing to learn new things and work as part of a wide hotel team
- We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits that include
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa and all benefits of being IHG Employee.
- Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Becoming part of the IHG Hotels Resorts family, one of the world’s leading hotel companies - which means global opportunities.

A day in the life of

As** Night Guest Service Assistant**, you will be the first point of contact for most of our guests. Your role will be to welcome guests from all over the World with a friendly smile and exceptional service. You will work closely with your team mates to ensure that together each shift is smooth and efficient and deliver the best possible guest experience every time.

Based in the East London, you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock. Holiday Inn Express London ExCel.

What do we need from you?

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.

**About The Holiday Inn Express London Excel**

A modern waterside hotel near ExCeL and London City Airport.Holiday Inn Express® London - ExCeL hotel offers fresh, modern rooms about 10 minutes' walk from ExCeL London, an international convention centre in the Docklands, and a 20-minute ride on the Docklands Light Railway from London City Airport. The hotel is about 25 minutes from Canary Wharf, so business guests are well positioned for work, and about half an hour from the Tower of London. Check out what's on at The O2 arena, one of London's state-of-the-art event venues.

**Holiday Inn Express® Hotels**

Do you want to work for one of the world’s fastest growing hotel brands?
Holiday Inn Express is one of the fastest growing hotel brands in the world opening an average of two hotels a week, so there is sure to be one near you already or coming very soon Our modern hotels provide both business and leisure travellers a fresh, clean, uncomplicated stay offering comfort, convenience and great value for money.