Sponsors Liaison Manager

4 weeks ago

Brighton, United Kingdom Study Group UK Ltd Full time

Location: Remote

Contract Type: Full Time - Permanent

JOB OVERVIEW

To be successful in this position, you should have comprehensive knowledge of the industry, excellent customer service skills, and an ability to stay calm under pressure. If you think you have what it takes to be a Sponsor Account Manager, we would loveto hear from you

KEY RESPONSIBILITIES
- Develop and maintain strong working relationships with key internal and external stakeholders to ensure the effective delivery of high-profile events
- Provide a consistent level of excellent customer service to build and maintain Sponsor relationships and ensure all customer queries and issues are addressed.
- Acting as a contact point for allocated Sponsors.
- Participate in discussions regarding Sponsor concerns and issues pre & post-arrival.
- Resolve and provide solutions to issues including finance, admissions, post-arrival & general.
- Manage the flow of information, seek clarification and provide advice and responses to ensure prompt resolution of issues arising with sponsors.
- Address/respond to queries and provide solutions where possible, or redirect the query to the relevant area/team.
- Facilitating meetings and cooperation among Sponsors, Study Group Staff and University partners;
- identifying problems in communications among these groups;
- collaborating and communicating with necessary constituents and the public, and Initiate, and developing team goals and plans and using feedback to inform future planning
- Support team members and work collaboratively with partner sales, and marketing operations to deliver business Outcomes
- Understand the team/unit objectives and align operational activities accordingly.
- Consider the implications of immediate and longer-term organisational issues and how these might impact the achievement of team/unit goals.

EXPERIENCE REQUIRED
- Proven experience working within sales in an education /regulated services industry.
- Respond constructively to conflict and disagreements
- Experience in the planning and delivery of Key Performance Indicators.
- Be flexible, show initiative and respond quickly when situations change
- Find opportunities to cooperate with internal and external parties to improve outcomes for customers
- Excellent organisational skills with the ability to prioritise a busy workload and work to agreed deadlines, targets, and objectives within a challenging results-orientated environment.
- Strong communication skills, verbal, and particularly written, and good analytical and decision-making abilities.

ABOUT US

We are a global pathway provider in International Education, working collaboratively with over 50 universities around the world, offering over 500 undergraduate and postgraduate teaching programmes. Voted as 2017, 2018, 2020, and 2021 Global Pathway Providerof the year, our people are united with the shared ambition of providing a world-class education to talented students from across the globe.

With a truly global outlook and offices all over the world, our international team uses its expertise, knowledge, and commitment to create opportunities and add value. We are determined to grow and innovate in our field, providing our students and partnerswith high-quality outcomes across the higher education space.

ORGANISATIONAL COMPLIANCE

Study Group is committed to safeguarding and promoting the welfare of its students and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checkswith past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

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