Client Liaison Officer

4 weeks ago

Brighton, United Kingdom Brighton & Hove City Council Full time

Job Introduction
**We are looking for a Client Liaison Officer to join our busy team in providing security at The Brighton Centre.**

A Client Liaison Officer works on a rolling shift pattern, providing security for the Venue at all times and ensuring a welcoming arrival point to clients and staff.

This role is a permanent full-time post, based on 37 hours per week shift work, with shift allowances. The post is an integral part of the Brighton Centre team.

You will have a set rota that works over 8 weeks rotation. This means you may have to work over Christmas and New Year.

Job Details
**IMPORTANT INFORMATION FOR MANAGERS**:
As soon as your job has been approved by the recruitment team your role will be published into redeployment for a period of 1 week (unless you are affected by a period of vacancy controls). Your job will then be posted externally for a 2 week period once redeployment has finished.
**If you have specific dates in mind for advertising, please make this clear in the job notes section below.**
- **Application Form & Branching questions**

**Job location details - PLEASE READ**

We would expect the majority of roles to be either frontline/office-based or working in a hybrid way (Options 1 or 2). By exception, and where there is a hard to recruit “professional” /specialist role for a fixed term temporary assignment, recruiting managers may consider allowing the role holder to spend the majority of their time working remotely from home, with only occasional attendance at the office required (Option 3 below). As the Council is still currently piloting its hybrid working arrangements and to ensure consistent and equitable treatment, such arrangements in Option 3 would need to be discussed and agreed in consultation with your HR business partner in the first instance.

Please confirm selection in the Internal notes section:

- **Frontline roles or those that have remained office-based throughout**

Additional Information
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)

Company Information
**Encouraging a diverse workforce**

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).

Package Description
The Brighton Centre is an internationally known venue of considerable scale; it hosts conferences, events, exhibitions, meetings, festivals and concerts with a capacity of up to 5,500.

The Client Liaison Officer is responsible for the security of the building including the operation of CCTV and radios. Delivering a high performing, responsive and customer orientated service that deals with enquiries end-to-end and providing a security presence for all areas of the Brighton Centre. Record deliveries and liaise with the recipient. Provide an interface between clients and Centre Management ensuring that effective lines of communication are maintained. Working on a rolling shift pattern of 7 early days, 7 late days and 7 nights, rotating over eight weeks, 365 days a year.

The shift pattern is a 3 shift system that rotates over 8 weeks. The shifts are 07.30 - 15.30, 15.30 - 23.30 & 23.30 - 07.30.

**Interview date**: TBC

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