Operational Support Administrator

4 months ago

Darlington, United Kingdom Legal Aid Agency Full time

**Details**:
**Reference number**:

- 288431**Salary**:

- £21,775**Job grade**:

- Administrative Officer- AO**Contract type**:

- Permanent**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Full-time**Number of jobs available**:

- 3Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position is based at LAA Stephenson House, FLR 3, DL1 4WBAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:
**Working Pattern**: The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely, part time or as part of a job share etc.

The Public Defender Service

The Public Defender Service (PDS) is a department of the Legal Aid Agency (LAA) that operates alongside private providers delivering a full range of quality, value for money services within the criminal defence market.

Informed by its participation in the market, PDS contributes credible and expert advice to the government on service and policy development affecting the sector and acts as a test-bed for innovation and quality improvements.

PDS operations provide a critical safeguard against market failure across England and Wales, thereby ensuring the LAA fulfils its statutory responsibility to ensure continuous access to justice.

**Job Summary**

Provision of an efficient and effective support function to the PDS.

**Key Responsibilities**:

- Provide high quality and timely Customer Service to internal and external customers, supporting the PDS at a National level;
- Champion Lexcel compliance, undertake quality checks and support the teams to deliver a quality service;
- Manage financial processes, to help ensure the PDS delivers the best value for money we can;
- Support our site leads with Facilities Management, Business Continuity and Health & Safety;
- Be an effective team member who works flexibly and collaboratively to deliver operational support;
- Contribute personally to the continuous improvement of PDS service and the development of PDS as a great place to work.

**Essential Criteria**:

- Excellent Microsoft Word and Excel skills
- Outstanding customer service and communication skills
- Experience of following processes, meeting deadlines and producing high quality work
- Ability to manage multiple activities
- Organisational skills
- Attention to detail
- Ability to multi task
- Motivated and able to work as a team and individually

**Our commitment to Diversity and Inclusion**

We are committed to diversity and inclusion and we positively promote flexible working, including job shares.

**Assessment approach**

**Application and Assessment Process**

The following behaviours will be assessed at the sift stage and must be demonstrated at level 1 - AO.

**Managing a Quality Service**

Gain a clear understanding of customers’ needs and expectations. Plan, organise and manage your own time to deliver a high quality service which gives taxpayers a good return for their money. Act to prevent problems by identifying issues, reporting them and providing solutions. Keep customers and all colleagues up to date with progress. Show customers where to access relevant information and support that will help them to use services more effectively.

**Delivering at Pace**

**Interview / assessment Process**

As well as the above behaviours, strengths and abilities applicable to the role will also be assessed at interview.

**Person specification**:

- Please refer to Job Description**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Delivering at Pace

**Benefits**:

- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Annual Leave
- Public Holidays
- Season Ticket Advance

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.- Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements (opens in a new window)**Working for the Civil Service**:

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