First Line Support Agent

2 weeks ago

Bracknell, United Kingdom Project People Full time

**1st Line Technical Support Agent**

**Onsite: Bracknell**

**Shifts: 4 days on 4 days off/ 12 hour shifts**

**Brief Overview of role / project**:
A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. Be clear and concise when engaging the customers, updating the customer efficiently in a prompt manner and see technical issues through to resolution.
- Attention to detail with right first-time attitude.
- A motivated self-starter with a focus on processes.
- Experience working in a customer facing environment.
- Understanding of ITIL processes.
- Basic networking knowledge.

Project People is acting as an Employment Business in relation to this vacancy.

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