First Line Support

2 weeks ago

Bracknell Berkshire, United Kingdom Project People Full time

1st Line Technical Support Agent

6 month rolling PAYE Contract

Bracknell on site, 24/7 working 4 days on 4 days off – mixture of day and night 12 hour shifts.

Brief Overview of role / project:

We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities.

A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must.

Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution.

A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer.

For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function.

Mandatory Skills (Candidate must have all):

• Attention to detail with right first-time attitude.

•A motivated self-starter with a focus on processes.

•Experience working in a customer facing environment.

•Understanding of ITIL processes would be beneficial.

•Basic networking knowledge

*** You will be required to go through a national security clearance process for this role before you can start this position***

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